Lead Legal Operations Processor

Wells Fargo Bank • Tempe, AZ

3d • Onsite

About The Position

Wells Fargo is seeking a Lead Legal Operations Processor as part of Legal Services and Case Management. In this role, you will support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team. You will provide feedback and present ideas for improving or implementing processes and tools with functional area impact. You will perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation. You will respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's. You will independently prioritize work and provide daily leadership and mentorship to team. You will lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure. You will collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. You will interact with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• 4+ years of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• 4+ years of leadership experience, providing daily coaching, training, motivating, and performance feedback to high‑production teams in high‑stress environments.
• Prior experience with legal order processing.
• Demonstrated ability to identify potential operational issues and assess legal risks.
• Strong analytical skills with a solution‑oriented mindset and the ability to consistently meet deadlines.
• Consistent track record of meeting or exceeding high production and quality standards.
• Proven ability to perform effectively in a fast‑paced, high‑demand environment while managing and balancing multiple priorities.
• Ability to make timely, independent judgment decisions in a results‑driven environment.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to independently prioritize work while providing daily leadership, guidance, and mentorship to team members.

Responsibilities

• Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with functional area impact
• Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation
• Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's
• Independently prioritize work and provide daily leadership and mentorship to team
• Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Benefits

• Equal Opportunity Employer
• Focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Proactive monitoring, governance, risk identification and escalation
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Drug free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed