Lead Legal Operations Processor
About The Position
Wells Fargo is seeking a Lead Legal Operations Processor as part of Legal Services and Case Management. In this role, you will: Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team. Provide feedback and present ideas for improving or implementing processes and tools with functional area impact. Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation. Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's. Independently prioritize work and provide daily leadership and mentorship to team. Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interact with internal customers. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 4+ years of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- 4+ years of leadership experience, providing daily coaching, training, motivating, and performance feedback to high‑production teams in high‑stress environments.
- Prior experience with legal order processing.
- Demonstrated ability to identify potential operational issues and assess legal risks.
- Strong analytical skills with a solution‑oriented mindset and the ability to consistently meet deadlines.
- Consistent track record of meeting or exceeding high production and quality standards.
- Proven ability to perform effectively in a fast‑paced, high‑demand environment while managing and balancing multiple priorities.
- Ability to make timely, independent judgment decisions in a results‑driven environment.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to independently prioritize work while providing daily leadership, guidance, and mentorship to team members.
Responsibilities
- Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with functional area impact
- Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation
- Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's
- Independently prioritize work and provide daily leadership and mentorship to team
- Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Wells Fargo maintains a drug free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
