V105- Family Law | Legal Operations Assistant
About The Position
Job Duck is seeking a proactive and detail-oriented Legal Assistant to support a busy legal practice with client intake, lead management, case administration, and legal document preparation. In this role, you will serve as a key point of contact for prospective and existing clients, ensuring timely communication and a seamless experience throughout the client journey. You will help manage legal workflows, maintain accurate case records, prepare legal documents using established templates, and support case progression from consultation through resolution. The ideal candidate thrives in a fast-paced environment, enjoys balancing client service with administrative responsibilities, and takes pride in delivering organized, accurate, and professional work. This opportunity is ideal for someone who is tech-savvy, highly responsive, and committed to providing exceptional support while maintaining confidentiality and attention to detail.
Requirements
- Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies.
- Ability to manage multiple priorities, meet deadlines, and maintain organized records.
- Excellent verbal and written English communication skills.
- Strong client service mindset with excellent follow-up and communication skills.
- Strong organization and time management abilities.
- Exceptional attention to detail and accuracy.
- Professional client relationship management skills.
- Ability to prioritize tasks and manage deadlines effectively.
- Experience in maintaining legal records and case documentation.
- Strong administrative and data entry skills.
- Tech-savvy and comfortable learning new software platforms.
- Ability to work independently while following established processes.
- Responsive, dependable, and client-focused approach to work.
- Professional discretion and confidentiality.
Nice To Haves
- Legal document drafting experience preferred.
Responsibilities
- Provide status updates to clients regarding their cases.
- Electronically file uncontested pleadings through Odyssey File and Serve.
- Draft legal pleadings and documents using approved templates.
- Maintain and update lead tracking spreadsheets and reporting records.
- Follow up with post consultation leads to encourage client conversion.
- Send retainer agreements following consultations through Lawcus.
- Return client calls and text messages promptly during business hours.
- Answer incoming calls through Google Voice in a timely and professional manner.
- Organize, maintain, and update client files, pleadings, and court notices.
- Obtain client signatures through Dropbox Sign and Lawcus workflows.
- Enter and verify client, opposing party, and opposing counsel information accurately within Lawcus.
- Ensure smooth case flow and onboarding once a lead becomes a client.
- Follow up with prospective clients to schedule consultations.
- Add and maintain new leads within Lawcus CRM.
- Ensure accuracy, completeness, and compliance across case records and documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
