Legal Office Services Specialist (Mailroom)

Ricoh Americas Holdings•Pella, IA

6d•Onsite

About The Position

This role provides operations functions in areas such as high-volume duplicating, production, sorting, mailing, or bindery. It involves performing associated copying tasks, shipping and receiving products and supplies, sorting, distributing, and handling incoming and outgoing mail/faxes, and applying postage. The position may also include copier maintenance and repair, bindery, quality control, housekeeping, file services, reception duties, and building support functions like meeting setups and light maintenance. Employees performing receptionist duties are considered Senior On-Site Service Specialists and report directly to the Site Manager, Site Supervisor, or Assistant Site Manager.

Requirements

Requires high school diploma or GED.
Requires 1-2 years of related work experience.
Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
Requires knowledge and understanding of shipping/receiving procedures.
Possesses ability to work independently and flexibly to complete projects.
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
Possesses ability to comprehend instructions concerning mail delivery.
Possesses troubleshooting and problem-solving skills.
Possesses ability to read and comprehend written technical information in the form of manuals, parts books, and related publications.
Possesses excellent customer relations skills and excellent verbal communication skills.

Nice To Haves

Some related copy job experience is preferred.
May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Working knowledge of copier and other related equipment and repair is preferred.
Basic electronics knowledge is preferred.

Responsibilities

Runs high volume/production copy machines and performs binding and finishing work.
Ensures convenience copiers are working properly, checking for quality via daily inspections, clearing paper jams, and informing technicians of specific problems.
Performs basic equipment troubleshooting and escalates calls to technicians.
Performs setup of equipment as prescribed by the customer (e.g., toner add, stocking paper).
Performs duties of scanning and/or imaging documents.
May perform Reception services on a temporary/occasional basis.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points.
Calculates charges for jobs performed and maintains logs, potentially generating reports.
Responds to and coordinates all service calls required by the customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding the status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping them neat and well-stocked.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform light maintenance and cleaning duties as assigned.
May occasionally perform shipping, receiving, and dock work in a mailroom type environment.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs.
Uses all copier equipment, calculator, fax machine, postage meter, and some PC.
Performs filing duties, which may include 'purging' and archiving old documents.
Ensures data for Ricoh MOR, SPG, and job logs are captured.
Performs other duties as assigned.