V104- Legal Lead Management Specialist
About The Position
We are seeking a proactive and detail-oriented Intake Specialist who thrives in a fast-paced legal environment and enjoys being the first point of contact for potential clients. In this role, you will play a critical part in ensuring that every lead is handled efficiently, professionally, and with a strong sense of urgency, helping move cases forward without delays. The ideal candidate is confident on the phone, highly organized, and capable of managing a high volume of calls while maintaining accuracy and professionalism. You will contribute directly to the firm’s growth by ensuring no opportunity is missed and every potential client receives timely attention. This position is perfect for someone who is motivated by structure, communication, and making an immediate impact on daily operations.
Requirements
- 1+ year of experience in intake, customer service, or call handling roles
- Strong English communication skills, both written and verbal
- Ability to manage high call volumes efficiently while maintaining professionalism
- Comfortable working with structured processes and following workflows
- Ability to multitask and maintain accuracy under pressure
- Strong verbal communication skills
- Excellent phone presence and client interaction abilities
- High level of organization and attention to detail
- Ability to handle high call volume environments
- Time management and prioritization skills
- Professionalism and reliability
- Problem-solving mindset
- Adaptability in fast-paced workflows
- Client-focused approach
- Process-oriented thinking
Nice To Haves
- Experience in legal intake processes is preferred
Responsibilities
- Ensure all leads are processed within the expected timeframe (target within 24 hours)
- Maintain consistent contact with leads to keep them engaged
- Process leads and ensure timely follow-up and communication
- Answer incoming phone calls and properly vet potential clients
- Manage and oversee the full intake process for incoming leads
- Collaborate with internal team members to support case progression
- Move qualified cases efficiently through the pipeline
- Send intake forms and guide potential clients through completion
- Organize and maintain structured intake workflows
- Gather and document client information accurately
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
