Legal Intake Customer Support

Legal Intake Professionals • Nashville, TN

18h • Onsite

About The Position

Immediately hiring Part Time Legal Intake Customer Support in our Nashville location! At Legal Intake Professionals, our customer support agents are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and more importantly-empathy! Can you provide superior customer service and a positive experience to callers and clients in a fast-paced environment? If so, this job is for you! Customer service experience is a plus but not required. This is an in-office position. Your job will be receiving incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

Requirements

• Good verbal and written communication skills, specifically: spelling, grammar, and diction
• A professional phone voice that shows customer care and concern
• Active-listening skills to ensure client information is gathered correctly and fully
• The ability to ask appropriate questions
• The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
• Accurate and fast typing skills
• PC/Computer skills in a Microsoft Windows environment
• A flexible schedule, including nights, weekends, and holidays
• Must be 18 years of age
• Must be available to work a Saturday OR Sunday each week
• Must be very punctual with great attendance

Nice To Haves

• Customer service experience is a plus but not required

Responsibilities

• Receiving incoming client calls
• Follow detailed scripts
• Fill out intake forms while talking to clients
• Receive calls electronically and by live transfer
• Set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients

Benefits

• $20 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift.
• $18 / Hour without perfect attendance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED