Sr. Legal Digital and Technology Product Owner (Hybrid)

American Family Insurance•Boston, MA

3d•$99,000 - $167,000•Hybrid

About The Position

The Sr. Digital and Technology Product Owner role directly supports accelerating technology and AI adoption, and enabling more data-driven, scalable execution across AmFam’s Legal Department. You will help drive value through improved efficiency, cost optimization, and better decision-making, ultimately contributing to enterprise performance and profitability. You will create scalable delivery of solutions through product ownership and standardization. You will report to the Senior Manager, Legal Operations. In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110. Non-proximate internal employees are required to relocate. We will not consider candidates who require current or future sponsorship for this position.

Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
Demonstrated experience leading multiple customer-facing digital/technology products.
Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
Demonstrated experience fostering a collaborative and cross-functional team environment.
We will not consider candidates who require current or future sponsorship for this position.

Nice To Haves

Insurance industry experience with specific focus on Claims and/or Legal is ideal.
Claims litigation, compliance and Guidewire experience are beneficial

Responsibilities

Develop and implement the digital/technology product framework, including methodologies, tools, and templates, to deliver and measure business readiness and success.
Lead the maintenance, review, and update to the framework and toolkit based on lessons learned and evolving project needs.
Oversee customer and user empathy collaboration; identifies pain points and evaluates opportunities to solve them, determining what gets built to support product; lead with broader decision making within product suite.
Conduct deep collaboration across business technology and user experience, including with leadership, project teams and other relevant internal and external stakeholders, to create change-transformation deliverables, including but not limited to business case for change, leadership strategy, change impact assessment, stakeholder assessment and engagement plan, change agent network, change readiness assessments, change strategy and implementation plan, communications and training strategy and plan.