Legal Consultant - II

Ampcus Inc.•basking Ridge, NJ

4h•Onsite

About The Position

Ampcus Inc. is seeking a highly motivated Legal Consultant - II to join their Criminal Response Team within the Court Order Compliance group. This role operates in a high-volume, high-pressure environment where confidentiality and attention to detail are paramount. The incumbent will work independently, problem-solve, and utilize sound judgment. A key responsibility involves communicating with law enforcement 24x7x365 to provide customer records during emergent, life-threatening situations. This includes managing and documenting cases end-to-end in compliance with laws and company procedures, validating and responding to subpoenas, court orders, and search warrants. The role requires effective workload management, understanding of legal concepts, data entry, and handling high call volumes. Accuracy, attention to detail, customer service, proficient typing, computer skills, and organizational abilities are essential.

Requirements

Ability to work independently.
Problem-solving skills.
Ability to utilize sound judgment.
Ability to multi-task while making sound decisions under high-pressure situations.
Ability to manage workload effectively.
Understanding of and willingness to learn basic legal concepts, terminology, principles, and procedures.
Ability to enter customer and account data from source documents within time limits by following policies and procedures.
Strong customer service or dispatch-like experience for handling high call volumes of a dynamic nature.
Proficient typing and transcription.
Computer and technical skills.
Organizational and time management abilities.
Accuracy and Attention to detail.

Nice To Haves

Customer Service experience a plus.
Paralegal certificate is not required but any legal background, education or experience is preferred.

Responsibilities

Support the Court Order Compliance group within the Criminal Response Team.
Communicate with law enforcement 24x7x365 during life-threatening situations to provide customer records for emergent matters.
Authenticate callers to ensure proper information is provided to law enforcement.
Ensure all cases are correctly documented and managed end-to-end in compliance with applicable laws and company procedures.
Validate, log, and respond to all subpoenas, court orders, and search warrants served upon the company for customer records.
Demonstrate sound decision-making and escalate/refer matters to management when necessary.
Manage workload effectively to complete high-priority tasks within compliance guidelines.
Enter customer and account data from source documents within time limits, following policies and procedures.
Handle a combination of data entry of legal process into the workflow management system and calls.
Review data for deficiencies or errors, correct incompatibilities, and check output.