Legal Client Service Partner
About The Position
The Associate Client Service Partner formulates and executes service strategies to increase users and usage targets for assigned accounts. This role serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals. The partner establishes long-term relationships with customers and identifies up-sell opportunities. They proactively monitor account health and craft engagement strategies, and train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms. This role also helps clients set up alerts, dashboards, and more. The partner collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients. They participate in special projects and perform other duties as assigned.
Requirements
- Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
- Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
- Strong analytical, organizational and interpersonal communication skills.
- Ability to travel to within assigned territory.
Nice To Haves
- Prior Account Management experience is preferred.
Responsibilities
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
- Establishes long-term relationships with customers and identifies up-sell opportunities.
- Proactively monitors account health and crafts engagement strategies.
- Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
- Helps clients set up alerts, dashboards, and more.
- Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
- Participates in special projects and performs other duties as assigned.
Benefits
- Client Incentive Bonus program which has quarterly and annual incentive elements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
