Client Partner

Capgemini • New York, NY

1d • $191,583 - $272,584 • Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Bachelor's degree in Business, Technology, Engineering, Finance, or a related field.
• 18+ years of progressively responsible experience in IT services, consulting, or business transformation leadership.
• 10+ years leading large-scale delivery organizations within Financial Services and Insurance.
• Proven experience managing portfolios exceeding $20M+ annual revenue.
• Strong track record of executive stakeholder management and client relationship leadership.
• Demonstrated ownership of delivery financials, forecasting, margins, and business performance.
• Experience leading globally distributed teams across onsite and offshore delivery models.
• Strong understanding of Digital Transformation, Cloud, Data & AI, Application Services, and Managed Services.

Nice To Haves

• Deep knowledge of Life Insurance, Annuities, Group Benefits, Wealth Management, or Banking domains.
• Experience supporting Fortune 500 Financial Services clients.
• MBA or advanced business degree preferred.
• Certifications such as PMP, SAFe, ITIL, Lean Six Sigma, or equivalent.

Responsibilities

• Own end-to-end delivery accountability for a portfolio of Insurance and Financial Services programs and managed services engagements.
• Drive consistent execution against contractual commitments, SLAs, KPIs, quality, budget, and schedule targets.
• Establish strong governance practices and proactively manage risks, dependencies, and escalations.
• Lead complex transformation programs spanning application development, modernization, cloud, data, digital, and business operations.
• Build and maintain trusted relationships with client executives, business sponsors, and technology leaders.
• Act as the primary point of accountability for delivery performance and client satisfaction.
• Partner with client stakeholders to align delivery strategy with business objectives and regulatory requirements.
• Identify opportunities to enhance value realization and improve client outcomes.
• Own portfolio P&L including revenue, margin, forecasting, utilization, productivity, and cost management.
• Drive profitable growth through disciplined financial management and operational excellence.
• Support commercial negotiations, renewals, change requests, and statement-of-work discussions.
• Ensure delivery commitments align with approved financial targets and business objectives.
• Collaborate with Account Executives, Client Partners, and Sales teams to identify growth opportunities.
• Develop and execute account growth strategies focused on expanding Capgemini's footprint.
• Support client pursuits, solution shaping, proposals, and executive presentations.
• Drive cross-sell and up-sell opportunities across Capgemini's service portfolio.
• Lead and mentor Delivery Managers, Program Managers, and senior delivery leaders.
• Build high-performing, diverse, and inclusive teams across onsite, nearshore, and offshore locations.
• Drive workforce planning, succession planning, talent development, and leadership capability building.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Champion delivery excellence frameworks, quality processes, and continuous improvement initiatives.
• Ensure compliance with industry regulations, client governance requirements, and Capgemini standards.
• Leverage automation, AI, and operational best practices to improve efficiency and client value.
• Drive standardized reporting, metrics, and executive-level communications.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior