Legal Clerk Supervisor

The Lisinski Law Firm•Dublin, OH

11d•Onsite

About The Position

The Legal Clerk Supervisor leads a team of individual contributors and ensures consistent, high-quality execution of day-to-day operations. The Supervisor provides direct oversight, coaching, and support, ensuring team members follow established processes, service standards, and performance expectations. The role monitors team performance, supports employee development, and serves as the primary escalation point for operational issues, with a focus on execution, team effectiveness, and operational consistency.

Requirements

High school diploma or equivalent.
3–5 years of functional experience in operations, client service, legal operations, or a related business function.
Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve operational goals.
Working knowledge of operational workflows within the assigned function.
Ability to lead, coach, and support individual contributors in a structured, process-driven environment.
Ability to reinforce operational standards, consistency, and accountability across a team.
Ability to monitor performance, provide constructive feedback, and address performance concerns.
Effective time management and ability to prioritize work and adjust resources to meet operational demands.
Strong interpersonal, coaching, and communication skills.
Ability to resolve routine operational issues using established processes, policies, and guidelines.
Proficiency with Microsoft Office and operational systems used to monitor productivity and performance.

Nice To Haves

Associate's or Bachelor's degree in Business, Operations Management, or a related field.
1–3 years of experience leading, coaching, mentoring, or supervising employees or teams.
Ability to build effective teams that apply diverse skills to achieve common goals.
Ability to communicate clearly and tailor communication to audience needs.
Ability to direct work, delegate, and remove obstacles to get work done.
Ability to manage conflict effectively with minimal disruption.
Situational adaptability when demands and circumstances shift.

Responsibilities

Supervise and support individual contributors by assigning work, providing guidance, and ensuring timely completion of tasks.
Monitor daily operations for productivity, accuracy, and adherence to service-level expectations.
Adjust workloads and priorities to meet operational demands.
Balance workload and team resources to meet service-level agreements, production expectations, and operational priorities.
Coach team members, provide feedback, and manage performance.
Support onboarding, training, and continued employee development.
Reinforce accountability and performance expectations aligned with team and organizational goals.
Ensure team members follow established processes, policies, and compliance requirements.
Monitor work quality and consistency and address issues as needed.
Support process updates and ensure team adoption.
Serve as the primary escalation point for operational or client-related issues.
Resolve routine and escalated issues using established guidelines.
Identify recurring issues and escalate trends or risks to management.
Facilitate regular team meetings to communicate priorities, updates, and expectations.
Communicate organizational updates to team members accurately and promptly.
Collaborate with internal teams to coordinate workflows and resolve issues.
Track key performance indicators and monitor team performance.
Provide team members with feedback based on performance data.
Prepare basic reports and highlight trends or concerns to management.