Legal Clerk Supervisor

The Lisinski Law Firm•Dublin, OH

10d•Onsite

About The Position

The Legal Clerk Supervisor leads a team of individual contributors to ensure consistent, high-quality execution of day-to-day operations. The role provides direct oversight, coaching, and support, ensuring adherence to established processes, service standards, and performance expectations. The Supervisor monitors team performance, supports employee development, and serves as the primary escalation point for operational issues. The position focuses on execution, team effectiveness, and operational consistency. The Supervisor oversees daily workflows, balances workloads and resources, communicates priorities, monitors performance and quality, and resolves routine and escalated issues under established guidelines. The role also supports onboarding and training, reinforces accountability and compliance, implements process updates, and reports performance trends or concerns to management. This is an onsite, Monday–Friday position, 8:30 a.m.–5:00 p.m. Eastern Time, with Lisinski Law Firm.

Requirements

High school diploma or equivalent required.
3–5 years of functional experience in operations, client service, legal operations, or a related business function.
Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve operational goals.
Working knowledge of operational workflows within the assigned function.
Ability to lead, coach, and support individual contributors in a structured, process-driven environment.
Ability to reinforce operational standards, consistency, and accountability across a team.
Ability to monitor performance, provide constructive feedback, and address performance concerns.
Effective time management and ability to prioritize work and adjust resources to meet operational demands.
Strong interpersonal, coaching, and communication skills.
Ability to resolve routine operational issues using established processes, policies, and guidelines.
Proficiency with Microsoft Office and operational systems used to monitor productivity and performance.

Nice To Haves

Associate's or Bachelor's degree in Business, Operations Management, or a related field.
1–3 years of experience leading, coaching, mentoring, or supervising employees or teams.
Skills in building effective teams, communicating effectively, directing work, managing conflict, and adapting to changing demands.

Responsibilities

Supervise and support a team of individual contributors by assigning work, providing guidance, and ensuring timely task completion.
Monitor daily operations for productivity, accuracy, and adherence to service-level expectations.
Adjust workloads and priorities to meet operational demands and balance team resources.
Ensure work meets established service levels, production expectations, and operational priorities.
Coach team members, provide feedback, and manage performance.
Support new-hire onboarding and training, and the ongoing development of existing team members.
Reinforce accountability and performance expectations aligned with team and organizational goals.
Ensure team members follow established processes, policies, and compliance requirements.
Monitor work quality and consistency and address issues as needed.
Support process updates and ensure team adoption.
Serve as the primary escalation point for operational or client-related issues.
Resolve routine and escalated issues using established guidelines.
Identify recurring issues and escalate trends or risks to management.
Facilitate regular team meetings to communicate priorities, updates, and expectations.
Communicate organizational updates to team members accurately and in a timely manner.
Collaborate with internal teams on workflow coordination and issue resolution.
Track key performance indicators and monitor team performance.
Provide team members with feedback based on performance data.
Prepare basic reports and highlight trends or concerns to management.