Legal Claims Analyst (Los Angeles, CA area)
About The Position
This role is for a Legal Claims Analyst in the Los Angeles, CA area, with the possibility of remote work and periodic travel within Southern California. The ideal candidate is confident in public speaking, a skilled listener, and adept at evaluating and conveying case details. The Legal Claims Analyst will manage small automotive claims cases, collaborate with the General Counsel of a Fortune 500 automaker, and represent the client in court. Key responsibilities include providing testimony about the client’s policies and procedures, ensuring fair and compliant resolutions, and supporting defense strategies for claims like lemon law. Candidates should have a strong understanding of litigation, excel in communication, and be a California resident convenient to the Los Angeles area.
Requirements
- Understanding of litigation processes; able to confidently support legal cases
- Strong listening skills; able to consider the points provided and respond thoughtfully as an expert on the relevant guidelines
- Excellent communication skills to effectively articulate case details in court
- A proactive attitude, exceptional organizational skills, and a detailed approach to case management
- Ability to work independently in a high-stress environment, focusing on legal case management and client representation
- Must have the ability to pass a pre-employment background check and drug screen
- Experience in a role dealing with consumer claims and California lemon law
- College degree
- Available to travel on location for cases / trials as needed (15% of the time)
- Commitment to a consistent work schedule
- Resident of California, in proximity to the Los Angeles area
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Nice To Haves
- Paralegal or legal assistant experience
Responsibilities
- Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims
- Serve as the "Person Most Knowledgeable" (PMK) on the client’s policies and procedures, providing essential testimony at depositions and trials
- Manage small claims cases effectively, confidently representing the client’s interests in court 15% of the time
- Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards
- Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law
- Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
