Legal Analyst

Goosehead Insurance•Westlake, OH

20h

About The Position

The Legal Analyst supports Goosehead Insurance’s legal department, with primary responsibility for advancing the risk, claims, and regulatory (RCR) function. The role manages professional liability matters and Department of Insurance (DOI) investigations and responses, with increasing independence. The analyst develops well-supported recommendations for Claims Manager approval and contributes to legal analysis and risk initiatives through data analytics and reporting. The position calls for proactive ownership of investigations and deadlines, sound claims judgment, and appropriate escalation when additional guidance is needed. The analyst partners with the Claims Manager, attorneys, paralegals, and internal business teams to support timely, accurate, and well-documented outcomes.

Requirements

At least 1–3 years of experience in insurance claims, regulatory complaint handling, legal support, or a related analytical role.
Sound claims judgment and risk awareness, including the ability to evaluate facts, identify gaps or inconsistencies, and recognize when escalation or additional review is needed.
Exceptional attention to detail, strong proofreading, grammar, and editing skills, and a high degree of factual accuracy.
Strong written communication and analytical skills, including the ability to prepare clear, accurate, defensible written analyses and regulatory submissions supported by the record.
Strong verbal communication and collaboration skills, including the ability to work professionally across departments.
Ability to interpret insurance documentation, learn applicable legal and regulatory requirements, and apply established procedures with appropriate guidance.
Ability to identify trends, contribute to reporting and risk analysis, and suggest practical process improvements.
Proficiency in Microsoft Office Suite and Adobe; ability to conduct internet research and quickly learn matter management and reporting tools.
Experience with Salesforce is required.

Nice To Haves

Bachelor’s degree or equivalent relevant professional experience preferred.

Responsibilities

Manage routine-to-moderately complex professional liability claims from intake through resolution or transition to the paralegal team, including fact gathering, document review, exposure analysis, and stakeholder communication.
Evaluate investigation findings and prepare fact-based claim denial recommendations and settlement proposals for Claims Manager approval; coordinate approved next steps under established authority and procedures.
Own DOI investigations and responses, including gathering records, developing factual analyses, drafting responses, coordinating internal review, and submitting approved responses by applicable deadlines.
Manage matter timelines, follow-ups, and response deadlines; identify competing priorities and seek extensions when appropriate and permitted.
Maintain accurate, complete, and current claim and complaint records, documenting investigation findings, supporting evidence, communications, approvals, and outcomes.
Support insurance carrier inquiries by collecting documentation, investigating facts, and preparing summaries and draft responses for review.
Identify and promptly escalate material legal or regulatory risks, complex or disputed issues, and matters outside assigned authority; coordinate timely handoffs to paralegals or attorneys.
Support claims reporting, trend analysis, and loss-prevention initiatives under Claims Manager direction, including identifying recurring issues and preparing data and summaries.
Support the paralegal team on litigated matters through document collection, timeline development, and factual investigation.
Assist with legal and regulatory research, special projects, and broader risk initiatives under legal and enterprise compliance department guidance.
Identify process inefficiencies and recommend improvements to documentation, recurring workflows, and matter tracking.