Legal Analyst

Goosehead Insurance•Westlake, OH

About The Position

As a Legal Analyst at Goosehead headquarters, you will support the Company’s legal department, primarily advancing the risk, claims, and regulatory (RCR) function. You will manage professional liability matters and Department of Insurance investigations and responses, handling assigned matters with increasing independence and developing well-supported recommendations for Claims Manager approval. You will also contribute to legal analysis and risk initiatives through data analytics and reporting. The role calls for a proactive individual with sound claims judgment who takes ownership of investigations and deadlines and knows when to seek guidance or escalate an issue. You will work with the Claims Manager, attorneys, paralegals, and internal business teams to support timely, accurate, and well-documented outcomes.

Requirements

At least 1–3 years of experience in insurance claims, regulatory complaint handling, legal support, or a related analytical role.
Sound claims judgment and risk awareness, including the ability to evaluate facts, identify gaps or inconsistencies, and recognize when escalation or additional review is needed.
Exceptional attention to detail, including strong proofreading, grammar, and editing skills, with a high degree of factual accuracy.
Strong written communication, proofreading, and analytical skills, including the ability to prepare accurate, clear, defensible written analyses and regulatory submissions supported by the record.
Strong verbal communication and collaboration skills, with the ability to work effectively and professionally across departments.
Ability to interpret insurance documentation, learn applicable legal and regulatory requirements, and apply established procedures with appropriate guidance.
Ability to identify trends, contribute to reporting and risk analysis, and suggest practical process improvements.
Proficiency in Microsoft Office Suite and Adobe, ability to conduct internet research and quickly learn matter management and reporting tools, and experience with Salesforce.

Nice To Haves

Bachelor’s degree or equivalent relevant professional experience preferred.

Responsibilities

Manage routine-to-moderately complex professional liability claims from intake through resolution or transition to the paralegal team, including fact gathering, document review, exposure analysis, and stakeholder communication.
Evaluate investigation findings and prepare fact-based claim denial recommendations and settlement proposals for Claims Manager approval; coordinate approved next steps within established authority and procedures.
Own Department of Insurance investigations and responses by gathering records, developing factual analyses, drafting responses, coordinating internal review, and submitting approved responses by applicable deadlines.
Manage matter timelines, follow-ups, and response deadlines; identify competing priorities and seek extensions when appropriate and permitted.
Maintain accurate, complete, and current claim and complaint records in legal tracking systems, documenting findings, evidence, communications, approvals, and outcomes.
Support insurance carrier inquiries by collecting documentation, investigating facts, and preparing summaries and draft responses for review.
Identify and promptly escalate material legal or regulatory risks, complex or disputed issues, and matters beyond assigned authority; coordinate timely, complete handoffs to the paralegal team or attorneys.
Support claims reporting, trend analysis, and loss-prevention initiatives under Claims Manager direction, including identifying recurring issues and preparing data and summaries.
Support the paralegal team on litigated matters through document collection, timeline development, and factual investigation.
Assist with legal and regulatory research, special projects, and broader risk initiatives under appropriate legal and enterprise compliance department guidance.
Identify process inefficiencies and recommend improvements to documentation, recurring workflows, and matter tracking.