Legal Account Manager

Reed Technology•Toronto, ON

3d•CA$137,500 - CA$195,600•Hybrid

About The Position

This role is ideal for a legally trained professional who wants to apply law firm experience in a strategic, client-facing capacity. You will partner with large law firms to modernize practice delivery, leverage AI responsibly, and deliver measurable commercial outcomes. Working consultatively, you will build trusted relationships and drive growth across a portfolio of strategic customers.

Requirements

Law degree with 4+ years of practice experience in a law firm environment with 50+ lawyers
Experience in areas such as innovation, legal operations, knowledge management, or practice management is beneficial
Proven ability to influence senior stakeholders and drive adoption of new approaches within complex organizations
Experience supporting revenue growth, client retention, or strategic initiatives
Comfort discussing commercial outcomes and guiding customers toward decisions
Working knowledge of generative AI and ability to apply concepts in client conversations
Strong organizational skills and ability to operate independently in a remote or hybrid environment
Ability to translate technical innovation into clear business value and measurable client outcomes

Responsibilities

Own retention, expansion, and cross-sell strategy across a portfolio of large law firms (up to 800+ lawyers) including major strategic customers
Build trusted relationships with senior decision-makers, including partners, innovation teams, and C-suite leaders
Lead consultative, insight-driven engagements to align customer priorities with tailored solutions
Develop deep understanding of customer business models, financial drivers, and legal workflows to inform growth strategies
Drive adoption of new approaches and solutions within complex law firm environments
Consistently meet or exceed revenue, pipeline, and activity targets through disciplined execution
Design and negotiate customized, multi-product offerings addressing complex client needs
Deliver executive-level presentations demonstrating ROI, value realization, and strategic impact