Leave Success Team Lead

Tilt • Denver, CO

20h • $75,000 - $80,000 • Remote

About The Position

Tilt is looking for a Leave Success Team Lead to join their team. This is a full-time role reporting to the Team Lead. The Leave Success Team Lead role is designed for experienced LSMs who consistently demonstrate strong judgment, operational excellence, and a deep understanding of leave processes. This role focuses on owning pod-level escalations, maintaining process integrity, and supporting team continuity—while remaining hands-on with active leaves. This is not a people manager role. Instead, this position is ideal for an LSM who excels at navigating complex leave scenarios, improving workflows, and serving as a trusted escalation point for peers, cross-functional partners, and external customers.

Requirements

• 1+ years of experience in leave administration
• Experience solving complex problems
• Comfortable supporting escalated situations via written and verbal communication.
• High attention to detail and a habit of documenting what you learn to help the team and improve internal content.
• Strengths in organization, self-direction, and resourcefulness, with the ability to manage multiple priorities at once
• Proven experience communicating with various audiences empathetically
• Passion for helping people and solving problems with patience and professionalism
• Thrive in a collaborative environment where diversity and inclusion are celebrated
• Fearlessly flexible and curious; aka you thrive in an environment where we don't have all the answer but are willing to help us figure them out
• Experience working with a startup and/or with a B2B SaaS business
• Authorized to work in the US.

Responsibilities

• Serve as the primary escalation point for pod-specific leave issues across collaboration channels.
• Act as escalation POC on live escalation calls, partnering with CSMs as needed.
• Host regular pod office hours to support real-time troubleshooting, clarifications, and knowledge sharing.
• Support pod coverage during LSM RTOs or leaves of absence by serving as a backup for HR, payroll, and employee needs.
• Assist in creating, maintaining, and improving Leave Success SOPs with a focus on clarity, accuracy, and scalability.
• Review and update the SOP library quarterly, driving continuous improvement initiatives.
• Perform QA audits on leave plans for LSM I team members (and higher-level LSMs as needed) based on LC audit findings.
• Directly manage fewer than 150 active leaves to maintain strong product knowledge and real-world application of processes.
• Serve as an initial point of contact for leave-related escalations from LSMs.
• Partner with the Team Manager to identify process gaps, training needs, and documentation opportunities.

Benefits

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k + match (100% match on the first 3%, 50% match on the next 2%)
• $50 monthly to spend on “What Matters Most”
• Responsible Time Off - take what you need, when you need it!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed