Customer Success Team Lead, Enterprise

Dandy•,

1d•$120,000 - $120,000

About The Position

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Position Summary We are seeking a highly motivated and strategic Customer Success Team Lead to oversee our Enterprise Segment Client Success Partner team. This role is critical in driving retention, operational excellence, and team performance across our largest and most strategic dental practice partners. The Team Lead will manage and develop a team of Client Success Partners while partnering closely with Enterprise Account Managers to ensure best-in-class customer experience, scalable processes, and consistent achievement of business outcomes.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field
3–5+ years of experience in customer success, account management, or a client-facing role
At least 1–2 years in a leadership capacity
Experience in the dental industry or healthcare technology is a plus
Proven ability to lead and develop high-performing teams
Excellent verbal and written communication skills
Strong ability to build rapport and trust with stakeholders
Strategic thinker with a proactive, solution-oriented mindset
Comfortable using tools such as Salesforce to drive decisions
Highly organized with the ability to manage competing priorities
Collaborative leader who thrives in cross-functional environments

Responsibilities

Lead, coach, and develop a team of Client Success Partners supporting enterprise and strategic DSO customers
Set clear performance expectations, monitor KPIs, and provide ongoing feedback and mentorship
Foster a high-performance, customer-centric culture focused on accountability and continuous improvement
Partner with leadership on hiring, onboarding, and training new team members
Oversee the health and performance of child accounts across enterprise customers
Support escalated customer interactions and serve as a senior point of contact for critical issues
Partner with Enterprise Account Managers to align on account strategy and retention plans
Establish and enforce best practices for managing customer health and Salesforce workflows
Ensure timely triage and resolution of escalations with a focus on root cause analysis
Drive process improvements to increase efficiency and scalability
Monitor team and account-level performance metrics, identifying trends and risks
Deliver reporting and insights to leadership on retention and engagement
Use data to inform strategic decisions and optimize initiatives
Drive retention and expansion across enterprise child accounts
Collaborate with Account Managers on cross-sell and upsell opportunities
Develop programs to improve customer engagement and long-term value
Aggregate voice-of-customer feedback and share with internal teams
Partner cross-functionally to improve products and services
Advocate for both the customer and the team within the organization
Lead and manage a team responsible for retention of child accounts under the enterprise and strategic segment (such as DSOs)
Drive execution of a team-based motion that delivers a best-in-class customer experience
Build strong relationships with key stakeholders and step in on escalated accounts
Leverage data-driven insights to guide priorities and mitigate churn risk
Oversee Salesforce workflows and ensure effective management of customer health
Partner with Enterprise AMs on strategy and growth initiatives
Ensure operational excellence with a focus on quality, speed, and consistency
Coach team members on communication, problem-solving, and account management
Drive outreach programs to increase retention and product adoption
Capture and elevate actionable customer feedback

Benefits

Competitive salary and benefits package
Opportunity to work with a dynamic and innovative team in a rapidly growing industry
Professional development and growth opportunities
A collaborative and supportive work environment
The chance to make a significant impact on the success of our enterprise clients
healthcare
dental
mental health support
parental planning resources
retirement savings options
generous paid time off