Enterprise Customer Success Manager

Canva•Austin, TX

14h•Hybrid

About The Position

The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization. As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand. Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

Requirements

Proven track record exceeding quota.
3+ years of enterprise-level post sales experience in B2B SaaS.
Ability to think strategically and outside the box to identify growth opportunities.
Ability to tell a story through data and analytics to support conversations and influence decision-making.
Passionate communication skills, ability to collaborate and rally others.
Willingness to learn and adapt, and to dream big.
Ability to develop rapport and credibility internally and externally.
Bias towards action and resourcefulness.
Willingness to question assumptions with the desire to constantly improve.

Responsibilities

Lead the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
Understand customer objectives through relationship building and multithreading.
Identify areas for growth within existing accounts through forecasting.
Partner closely with the account team to renew and expand accounts.
Create, educate, experiment, and collaborate with senior leadership while building team practices and playbooks.
Work closely with cross-functional teams to identify product improvements.
Ensure clients are up-to-date on the latest features and offerings.