Leave of Absence Consultant

T-Mobile • Overland Park, KS

28d • Hybrid

About The Position

This position reviews, assesses and communicates determinations on requests for leave of absence under state and federal regulations and company policies for T-Mobile US employees. (Including, but not limited to FMLA, Military, and Company leave of absence.). The role facilitates the interactive process on requests for leave of absence as a reasonable accommodation under federal and/or state disability regulations, including but not limited to the Americans with Disabilities Act (ADA) and the ADA Amendments Act of 2008 (ADAAA). This is a hybrid role (3 days/week) in the office and is based in Overland Park, KS

Requirements

• Bachelor’s degree in Human Resources or related field or equivalent experience
• 3-5+ years of experience within HR.
• 1+ year of experience facilitating the interactive accommodation process.
• Customer service skills to handle the sensitive and delicate personal situations that involve leave and disability.
• Builds commitment and overcomes resistance.
• Provides timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience.
• Demonstrated decision making skills.
• Communicates both verbally and in writing in an articulate, thorough responsive manner.
• Demonstrated skill in written correspondence both through e-mail and formal letter writing.
• Solid attention to detail and passion for high-quality work product.
• 3 or more years of experience in administering, assessing and coordinating mandated leaves, return to work and disability accommodation related to employment.
• Requires customer focus, change & innovation, critical thinking, relationship building, talent management, results focus and inspirational leadership.
• Provide consultation that builds trust and is committed and focused on the improvement of the employee experience.
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Knowledge and ability to interpret federal, state, and local leave regulations.
• Experience in reporting, understanding of leave and/or disability analytical data
• Experience working in a Disability Management Database
• Conversant with HRIS/Timekeeping systems such as Workday, SAP, Kronos CPDM or PHR preferred

Responsibilities

• Manages complex requests for accommodation due to employee medical condition; maintaining compliance with all federal, state and local disability regulations.
• Maintains a working knowledge of job types/essential functions of all areas of the business.
• Initiates and facilitates as appropriate the interactive process with employees, HR and supervisors.
• Provides detailed written summaries of interactions with employees, supervisors, and/or other personnel as appropriate.
• Acts as internal advising resource to HR and other organizational partners for accommodation questions.
• Remains current on disability related regulations and standards through participation in appropriate professional organizations and ongoing education.
• Focuses on employee advocacy while providing objective and strategic support to the business.
• Provides expert and objective advice, coaching, and counsel to leaders and employees on leave and disability related programs, policy and procedures.
• Oversight and audit of the accuracy of eligibility and entitlement for leave of absence and T-Mobile processes and procedures are completed within accepted timeframes completed by our vendor.
• Communicates with our vendor, employees, managers and HR regarding leave of absence decisions.
• Provides accurate information related to difficult situations with a professional and ethical demeanor (for example escalations, suspicion of fraudulent activity related to leave of absence, potential employment action, and provides information for EEOC or legal investigations).
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
• Advises and educates managers, employees and HR regarding disability rights and employer responsibilities related to requests for leave of absence as a reasonable accommodation under the ADAAA regulations.
• Ensure accurate LOA case determination and leave usage calculations and confirms accurate LOA status in HR, Timekeeping and Payroll databases.
• Provides effective service, consultation and resolution of employee relation inquiries related to all leave of absence types and short or long-term disability.
• Regularly confer with T-Mobile's legal department and HR partners to ensure consistent application of leave of absences policies and processes and seeks legal guidance when appropriate to maintain compliance with applicable laws and regulations.
• Provide timely research and response to medium to high-level complex inquiries from T-Mobile Legal or other investigative team inquiries.
• Interacts with various internal and external partners including disability vendors, healthcare providers, payroll, compensation/commissions, legal, workplace relations, workers’ compensation, loss prevention and others to ensure timely processing of leave of absence requests.
• Advise management of trends and issues, as well as recommended course of action.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level