Leave of Absence Administrator

SPS Commerce•Minneapolis, MN

1d•$28 - $43•Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Leave of Absence Administrator role is part of the HR team at SPS Commerce and supports employees and leaders through the day-to-day administration of our leave programs. This role helps ensure leaves are managed accurately, consistently, and in compliance with company policy and applicable regulations. In this position, you’ll work closely with employees to guide them through the leave process, answer questions, and coordinate required documentation. You’ll also collaborate closely with Payroll to ensure pay, benefits, and time tracking are handled correctly during leave periods. If you’re detail-oriented, organized, and enjoy helping people navigate processes with clarity and care, this role offers the opportunity to contribute to a smooth and supportive employee experience.

Requirements

High school diploma or equivalent experience.
3+ year of experience in Human Resources, administrative support, or customer service
Knowledge of human resource concepts, practices, procedures, and benefit regulations
Proficiency in the use of Microsoft suite (Word, Excel, PowerPoint)
Strong organizational and analytical skills
Working knowledge of HRIS systems
Excellent oral, written and interpersonal communication skills
Demonstrated ability to prioritize to meet objectives and deadlines

Nice To Haves

Knowledge of benefits regulations and compliance requirements to support management of employee leaves including FMLA, ADA, and EEOC
Experience with global benefits or human resources management
Experience administering Employee Wellbeing programs and initiatives

Responsibilities

Act as a trusted resource and serves as the primary contact for all employees regarding leave of absence requests, including FMLA, parental leave, maternity leave, short-term disability (STD), long-term disability (LTD) and applicable State Paid Family Leaves, Global offering guidance and clarity.
Supports employee education, awareness and engagement with benefit, leave and wellbeing plans and programs to promote utilization and employee wellbeing.
Support plan, policy, and program administration for U.S. and Global employee leave plans.
Collaborating with vendors to assure seamless enrollment and coverage, access to and accuracy of plan information, and timely resolution of claims and coverage questions or concerns.
Manage and administer employee leave and accommodation requests, including short and long-term disability, coordination with State and Local PFML, Military, FMLA, ADA, Global Agencies and vendors and all other requests for leave.
Coordinate with US based, Met Life claims and leave administrators to monitor and track vendor processes to support responsive, timely and accurate claim administration, benefits processing, time tracking and payment.
Facilitate communication with Employee, Global and US Leave Administration Agencies/ Vendor, Manager, HR and payroll teams to ensure proper communication and transition before, during, and after leaves
Process leaves timecard(s) and payments on a bi-weekly basis, including but not limited to short-term disability, PTO, State PFML, Global location agencies and vendors, Paid Parental Leave, Paid Maternity Leave and unpaid time.
Proactively check in with employees on extended leaves to maintain connection and support their transition back to work.
Partner with Benefits team leadership and legal counsel for complex or escalated leave cases.
Provide education and guidance to employees and leadership on leave policies and procedures
Support the coordination and management of HR programs, initiatives and events or other duties as requested or assigned.