Leave Management Specialist

OneDigital•Remote-California, CA

9d•$70,000 - $80,000

About The Position

OneDigital is seeking an individual to join their growing Leave of Absence Services team. This role is dedicated to providing excellent service and reliable administration to employers who have outsourced their Leave of Absence administration to OneDigital. The specialist will work with multiple clients from various industries to help streamline their processes, provide guidance, and offer day-to-day support for their leave of absence administration needs.

Requirements

Demonstrates proven project management skills and the ability to multi-task by managing the moving parts and priorities of multiple clients.
A sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships.
Innovative, adaptable collaborator able to adjust focus and attend quickly to changes in team priorities.
Sound judgment that is consistent with standards, practices, policies, procedures, regulations, or government (Federal and State) law.
Detail oriented with strong research and analytical skills and the interest in continued growth and learning.
The ability to work with a variety of personalities at all levels throughout the firm.
Independent judgment, a high level of confidentiality, and the ability to work in an interdisciplinary environment.
Minimum of 5 years of experience managing a high volume of Leaves of Absence administration for mid to large size companies with employees in multiple states.
Experience working with a variety of clients including C-level executives.
Technology background experience in benefit administration, payroll or HRIS reporting systems.
Strong Knowledge of Federal, State, and local regulations related to leaves including FMLA, state specific entitlements, USERRA, ADA/ADAAA, company specific leave programs and all associated wage replacement options.
Excellent proficiency with Microsoft Office Products and with a focus on Excel reporting functionalities and leave of absence management systems.

Nice To Haves

Experience with AbsenceSoft a plus.
Ability to speak and write in Spanish a plus.

Responsibilities

Manage the full cycle leave administration for all assigned clients.
Develop and maintain relationships with client HR and benefits teams, managers, employees, and corporate counsel.
Support all LOA administration cases, including general administration and compliance with Federal, State, and local regulations related to leaves (FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company-specific leave programs like Paid Parental Leave).
Provide excellent customer service by ensuring timely responses, offering education, and expert guidance on leave of absence inquiries.
Monitor and identify opportunities for efficiencies within client and OneDigital leave processes to ensure they are efficient and compliant.
Assist with the onboarding process of new clients, which may include attending implementation meetings, reviewing company policies, and supporting the team to organize and input necessary information.
Participate in and support the team with specific projects related to leave administration and compliance.
Work closely with clients to provide suggestions and guidance on leave policy, processes, and specific employee scenarios.
Coach managers on leave policy and processes, and properly engage with employees in the interactive process for reasonable accommodations, accurately documenting the process.
Provide Leave of Absence reports to clients ad hoc and as scheduled.
Attend educational webinars and workshops to stay up-to-date on the changing environment of leave of absence administration.