Leave Coordinator

Consolidated Admin Services•Cabot, AR

2d•Onsite

About The Position

The primary responsibility of the Leave Coordinator for Consolidated Admin Services is to represent Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, virtually, and in writing. The Leave Coordinator supports Consolidated Admin Services leave management team with various account customer service activities, administrative functions, and special projects. The Leave Coordinator is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Requirements

High School Diploma or equivalent
One year of Customer Service experience
Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management
Excellent communication skills
Excellent attention to detail skills
Presents a professional image
Ability to build rapport and collaborate with others

Nice To Haves

Bachelor’s degree preferred
leave management experience preferred

Responsibilities

Represents CAS in a friendly and professional manner in-person, over the phone, and in writing
Completes all Software ToDos daily
Tracks all intermittent and consecutive leaves
Answers and advises on leave-related participant communication
Handles escalated leave of absence participant concerns from Customer Service
Reads all documentation clearly and precisely for processing
Makes appropriate notations within AbsenceSoft and Zoho
Escalates any client and/or participant concerns to the Leave Specialist for review and correction
Answers participant calls and handles follow-up leave calls
Monitors and responds to leave management emails in a prompt and timely manner
Monitors leave management email and distributes emails to the appropriate leave management team members
Process leave return mail
Completes all assigned Software ToDos daily
Uses available resources to develop relevant knowledge and skills