Leave Benefits Coordinator - Birmingham, AL
About The Position
At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.
Requirements
- High School Diploma/GED equivalent
- Intermediate proficiency in Microsoft Excel
- Demonstrate polished articulate verbal and interpersonal communication skills
- Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
- Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
- Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
- Strong knowledge of leave of absence benefits and regulations
Nice To Haves
- Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
- FMLA and local/federal leave law knowledge
- Associate’s or Bachelor’s Degree or equivalent combination of education, training, or experience
Responsibilities
- Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and leave of absence programs.
- Responds to employee and carrier inquiries in a timely manner.
- Investigates and resolves leave-related concerns.
- Supports leave of absence email inbox and/or contact center, as assigned.
- Acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
- Completes various administrative leave-related duties, as assigned by client and BCInsourcing.
- Processing of leave of absence and return-to-work requests.
- Auditing of leave data.
- Billing administration.
- Leave and disability claim support.
- Regular attendance is required.
- Hours may fluctuate during open enrollment periods and special projects to meet the needs of the client, including extended work hours, evenings, and weekends.
- Performs all other tasks as assigned.
Benefits
- Paid training and ongoing professional development
- Company-provided equipment
- Comprehensive medical, dental, and vision coverage, including a wellness program
- Additional voluntary benefit options
- 100% employer-paid benefits
- 401(k) retirement plan with company match
- Pet insurance
- Immediate vacation accrual
- Paid holidays, effective upon hire, including: 11 company-observed holidays, 2 floating holidays, 2 personal days, 2 volunteer days
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
