Leave Administration Manager, Human Resources

Wake Forest University•Winston Salem, NC

23h•Onsite

About The Position

Responsible for managing the University’s leave, Workers’ Compensation, and medical accommodation programs. Recommends program improvements to management by studying employee needs, trends, legal developments, and operational requirements. Supports management decision-making by analyzing program options, operational impacts, and potential costs. Provides consultation to faculty, staff, and administrators regarding University policies and procedures. Supervises, trains, and supports assigned leave administration staff; establishes work priorities, reviews complex cases, and ensures operational coverage and quality. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Bachelor’s degree plus two or more years of relevant experience in employee benefits, leave administration, human resources operations, or a related area, or an equivalent combination of education and experience.
Knowledge of employee benefits or leave administration and the ability to develop knowledge of FMLA, disability, Workers’ Compensation, paid leave, and other applicable requirements.
Ability to understand, interpret, and advise on the application of governmental and University policies, procedures, and program requirements.
Ability to recognize workplace accommodation requests, address routine matters within established guidelines, and appropriately refer other requests to OIE.
Ability to communicate effectively with employees, supervisors, departments, vendors, and institutional partners, both orally and in writing.
Ability to independently research issues, analyze information, exercise sound judgment, and make effective recommendations.
Ability to manage sensitive medical, employment, and personal information with tact and confidentiality.
Ability to work effectively with a broad range of constituencies in a diverse community.
Ability to develop and deliver employee and supervisor training, written guidance, and process documentation.
Ability to supervise, train, support, and establish priorities for assigned staff.
Proficiency with Microsoft Office and the ability to use HR information systems, reporting tools, and other relevant technology.
Ability to review and reconcile leave, payroll, timekeeping, and other HR data and resolve discrepancies.
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a high-volume environment.

Nice To Haves

Experience administering leave, disability, Workers’ Compensation, or related HR processes.
Experience working in a higher education environment.
Experience using HR information systems, human capital management systems, or talent-management platforms commonly used in higher education, such as Workday, PeopleAdmin, Oracle PeopleSoft, Ellucian Banner, or a comparable system, to support faculty and staff HR processes, benefits administration, position management, workflows, reporting, or employee records.
Experience developing and delivering employee education on benefits or other HR programs, including in-person or virtual presentations, workshops, communications, and supporting materials.
Experience coordinating work with Payroll, HRIS, vendors, and other organizational partners.
Experience reviewing HR data, resolving discrepancies, supporting system testing, or improving administrative processes.
Demonstrated leadership potential through project leadership, process improvement, training, or service as a subject-matter resource.

Responsibilities

Manages the daily administration of federal, state, and University-sponsored leave and time-off programs, including FMLA, disability, Workers’ Compensation, parental leave, and paid time off.
Ensures compliance with all legal requirements by studying existing laws and regulations and updates to legal requirements.
Responsible for leading the University’s leave, disability, Workers’ Compensation, and return-to-work programs; coordinating workplace accommodation requests received through the Absence intake email; and serving as the University’s liaison to the Child Care Center.
Researches and recommends resolution of complex leave, disability, Workers’ Compensation, and return-to-work matters and escalates significant legal, policy, or employee-relations issues as appropriate.
Responsible for managing system updates and improvements, including semiannual upgrades.
Administers and supports Workday Absence Management and related systems, including system upgrades, testing, data validation, reporting, process improvements, internal auditing, and implementation of new functionality.
Coordinates with HRIS and Payroll to ensure the effective administration of leave-related processes.
Evaluates, recommends, and leads new initiatives.
Oversees the reconciliation of leave, timekeeping, payroll, and related HR data and coordinates the resolution of discrepancies.
Audits, reports, and summarizes leave, disability, Workers’ Compensation, return-to-work, accommodation-intake, and Child Care Center data for University leadership, as applicable.
Manages website information related to leaves of absence.
Prepares communications related to leaves of absence.
Develops, maintains, and delivers training and educational resources for managers, supervisors, employees, and HR colleagues on the University’s leave administration program, applicable employment laws, and leave-related policies and procedures, including new-supervisor and extended-time-off training.
Manages the Leave of Absence Specialist position; serves as back-up for this position.
In partnership with the AVP for Employee Experience, serves as the University’s liaison to the Child Care Center, including reviewing invoices and billing information, coordinating monthly operational meetings, verifying employee eligibility and discounts, maintaining required communications and calendars, coordinating facilities requests and affiliate access, and supporting related events, reporting, and administrative processes.
Evaluates applicable out-of-state requirements, including paid family and medical leave and PTO payout requirements.
Evaluates leave and time-off policies and recommends updates as needed.
Prepares executive summaries for leave-related proposals, updates, and notifications.
Performs other related duties as assigned.