Leasing Specialist - Applicant Services
About The Position
Avesta Housing is seeking a detail-oriented and service-driven Leasing Specialist to support applicant services and help connect individuals with affordable housing opportunities. In this hands-on role, you’ll guide applicants through the leasing and application process, support eligibility determinations, and manage waitlists and documentation to ensure accuracy and compliance. You’ll collaborate with Property Management to market available homes, process certifications, and provide timely updates to applicants while delivering a high level of customer service. Every day, your work will help create a positive experience for applicants and support Avesta’s mission of creating and maintaining quality, affordable homes for people in need. This role is a great fit if you: Enjoy working directly with applicants and providing clear, helpful guidance. Bring strong organizational skills and attention to detail in administrative work. Thrive in a fast-paced environment managing multiple priorities. Are committed to customer service, fairness, and supporting diverse communities.
Requirements
- Excellent customer service skills
- Proactive critical thinking ability
- Excellent keyboard skills and proficiency in major office software applications
- Flexibility to organize and reprioritize work as business needs shift
- Superior written and verbal communication skills
- Excellent judgment and ability to make sound decisions based on information at hand
- High school diploma or equivalent required
- Minimum two years’ experience working in office setting
Nice To Haves
- Experience working with disadvantaged populations and familiarity with eligibility determination preferred
- Understanding of fair housing practices and regulations preferred
- COS certification must be attained within one year of hire
Responsibilities
- Guide applicants through the leasing and application process
- Support eligibility determinations
- Manage waitlists and documentation to ensure accuracy and compliance
- Collaborate with Property Management to market available homes
- Process certifications
- Provide timely updates to applicants
- Deliver a high level of customer service
Benefits
- Employer-paid health and dental plans for employees
- Flexible spending and dependent care accounts
- 401(k) retirement savings plan with immediate vested match of up to 6%
- Employer-paid basic life, long-term and short-term disability
- Free mental wellness services for benefits-eligible employees
- 13 paid holidays
- Generous earned time, starting with 19 days in first year of employment
- Professional development assistance
- Employee referral program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
