Leasing Specialist

Halverson & Blaiser Group•Minneapolis, MN

1d•Onsite

About The Position

At Halverson and Blaiser Group, Ltd., we are dedicated to excellence in property management. With over 30 years of expertise in the Twin Cities market, we specialize in managing and developing residential and commercial properties. Our portfolio includes over 5,000 units of multi-family housing and more than 500,000 square feet of commercial space. Our mission is to manage real estate investments with expertise and dedication, helping clients achieve their goals while enhancing our communities. With deep roots in the Twin Cities, we deliver results through a service-oriented philosophy centered on people, accountability, and trust. The Leasing Specialist is responsible for retaining up to date community information, knowledge of apartment availability, pricing, and lease expiration dates in order to effectively market, tour and lease apartments while maintaining the highest levels of occupancy possible. In addition to building positive relationships with incoming new residents, the Leasing Specialist must maintain resident satisfaction in the community and work closely with community managers. Core Values: AIR - Driven by A ccountability , I nvested in People , Built on R eputation

Requirements

Maintain up-to-date community information, knowledge of apartment availability, pricing, and lease expiration dates.
Build positive relationships with incoming new residents.
Maintain resident satisfaction in the community.
Work closely with community managers.
Maintain resident and prospect information within Yardi.
Assist vendors with keys from the KeyTrak system.
Assist couriers with Luxer One codes/signing for packages.
Provide general clerical assistance.
Act as a primary receptionist.
Log messages for management.
Contact residents with reminders of lease renewals.
Relay maintenance messages to residents.
Communicate daily updates to security.
Respond to requests for guest suite and social lounge reservations.
Manage and update storage lists for all storage lockers.
Complete monthly audit of storage lockers.
Update leases.
Respond to emails in a timely manner.
Learn and ensure compliance with all company, local, state and federal safety rules.
Report and correct unsafe conditions.
Greet and qualify prospects.
Record telephone and in-person visits on guest cards and enter into Yardi.
Walk prospects through the application process.
Monitor screening results in RHR.
Generate new leases and coordinate lease signings.
Ensure apartment is ready for resident move-in.
Follow up with prospects who did not close.
Refer prospects to sister communities if unable to meet their needs.
Prep move-in bags and gifts.
Assist in monitoring advertising effectiveness.
Distribute company or community issued notices.
Represent the company in a professional manner.
Receive telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Complete maintenance service requests.
Inform maintenance staff immediately.
Answer resident questions.
Follow up on resident matters.
Contribute to community cleanliness and curb appeal.
Assist with resident functions and social events.
Attend and participate in resident functions as host.
Place, remove/update banners, signs and billboards.
Assist in updating monthly newsletter.
Fulfill performance standards.
Comply with company policies, rules, and procedures.

Responsibilities

Maintain up-to-date resident and prospect information within Yardi.
Assist vendors with keys from the KeyTrak system on a daily basis.
Assist couriers delivering packages with Luxer One codes/signing for packages.
Provide general clerical assistance to the community office acting as a primary receptionist, logging messages for management in their absence, contacting residents with reminders of lease renewals and relaying maintenance messages to residents per maintenance request.
Communicate daily updates to security upon their arrival at 4 p.m. Monday through Friday.
Respond to all requests for guest suite and social lounge reservations.
Manage and update storage lists for all storage lockers in the community by maintaining a list for residents on first come first serve basis.
Complete monthly audit of storage lockers and notify residents of new openings.
Update all leases accordingly.
Respond to all resident, vendor, management and owner emails in a timely manner.
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensure that unsafe conditions are reported and corrected in a timely manner.
Greet all prospects and qualify by covering all criteria (asking questions, utilizing guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate guest cards and enter all information into Yardi.
Walk prospects through the application process and monitor screening results in RHR.
Once approved, generate their new lease and coordinate lease signings.
Ensure apartment is ready for resident upon agreed move in date.
Follow-up with prospects that did not close and attempt to close the sales again.
If unable to help prospect, refer them to sister communities to meet their needs.
Prep move in bags and gifts prior to their arrival.
Assist in monitoring advertising effectiveness.
Distribute all company or community issued notices.
Always Represent the company in a professional manner.
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Quickly complete maintenance service requests.
Inform the maintenance staff immediately.
Answer questions for residents about the community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Contribute to the cleanliness and curb appeal of the community on a continuing basis.
Assist the leasing/marketing manager with resident functions and social events monthly.
Attend functions and participate as host.
Place, remove/update banners, signs and billboards.
Assist the leasing/marketing manager in updating monthly newsletter.