Leasing Specialist - Multifamily Residential

JLL•Miami, FL

6d•Onsite

About The Position

JLL is seeking a dynamic Leasing Specialist for their brand-new community in Coral Gables. This role is ideal for someone with a passion for sales and creating exceptional experiences. The Leasing Specialist will be the primary point of contact for prospects, responsible for showcasing apartments and amenities, building relationships, and managing the entire leasing process. The role involves sales, customer service, marketing assistance, and event coordination within a fast-paced environment. JLL offers training, support, and career growth opportunities.

Requirements

At least one year of sales and/or customer relations’ experience.
Proficient in property management software (Yardi, RealPage) or other similar property management software.
Excellent customer service skills while maintaining the highest standards of professionalism.
Strong grasp of modern technology and the ability to utilize same in day to day job activities.
Computer literate, including Microsoft Office Suite and internet navigation skills.
General office and sales skills.
Excellent oral and written communication skills; strong attention to detail.
Work independently and within a team to build relationships and interact effectively with business partners.
A desire to work within a diverse, collaborative, and driven professional environment.
Positive, professional attitude.
Proactive and take initiative.
Maintain confidentiality and utilize judgment.
Must have real estate leasing license or obtain within 120 days of employment if required by state law.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager.
Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly.
Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.
Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up.
Manage the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.
Manage the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager.
Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction.
Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person.
Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property.
Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability.
Comply with company policies and procedures, including standards of performance (SOP).
Instill, maintain and model JLL mission to be the best national management company.