Lease-Up Leasing Specialist

Atrium Management Company•Wildwood, FL

10d•$17 - $22•Onsite

About The Position

Atrium Management Company is a fully integrated real estate platform managing over 11,000 properties across the southeastern US. We are seeking an experienced Leasing Specialist for the Keys at Wildwood community. This role is crucial for building a prospect pipeline, delivering exceptional community engagement, driving traffic, generating qualified leads, and achieving occupancy goals. The Leasing Specialist reports directly to the Property Manager and prioritizes teamwork and customer service.

Requirements

Minimum of 6 months experience leasing at a multi-family apartment community
Excellent communication skills & great attention to detail
Desire to work as a team with ability to work independently on occasion
Experience with property management software (Appfolio, Yardi, Tenant Turner, Knock, Property Meld, etc)
Strong computer skills: Microsoft Office, Email, Gmail/Google Workspace, and social media as it pertains to marketing of community
High school diploma (some college preferred)
Excellent customer service and work ethic, a positive and energetic attitude, and passion for working with people!
Reliable transportation required
An understanding of property operations with emphasis on lease terms to support contract enforcement, including collections.
The proven ability to provide excellent customer service resulting in resident retention.
Highly organized with excellent time management skills.
Skilled in conflict resolution, client satisfaction, negotiation and handling difficult conversations.
Computer savvy (Office/Google Workspace).
Familiarity with Appfolio, Property Meld or similar property management systems is a plus!
Self-disciplined, positive, energetic and resourceful, hands-on, adaptable, and dependable. Team oriented but able to work independently.

Nice To Haves

Real estate license
Bi-lingual (English/Spanish)
Bi-lingual (Spanish-speaking)

Responsibilities

Maintain daily traffic logs, phone logs, and follow-up.
Greet customers and tour apartment communities, focusing on customer preferences.
Demonstrate amenities, apartment homes, pricing, and close leases.
Process incoming lease applications, run credit verifications, track prospective tenants, and follow up on leads.
Maintain an acceptable closing ratio as directed by the Property Manager.
Prepare lease documentation and conduct lease signings.
Coordinate move-ins, move-outs, transfers, and lease renewals to achieve maximum occupancy and resident retention.
Minimize vacancy loss by securing leases within 5 business days of move-out.
Generate prospect traffic through marketing efforts: community outreach, resident referrals, and property tours.
Shop the competition and assist with preparation of leasing reports and sales and marketing plans.
Assist Property Manager in achieving net operating income and occupancy goals.
Act in accordance with all fair housing laws.
Responsible for all lease administration duties.
Monitor collections and coordinate default proceedings.
Partner with the Director of Marketing on creation and execution of strong local marketing efforts and campaigns.
Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
Supports and participates in fulfilling the customer service and leasing standards. Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
Assists in preparing all paperwork specific to new and renewal lease agreements. Determines lease renewal rates and assist in delivery of renewal letters to secure renewals.
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
Identifies areas for improvement and improve the efficiency, productivity, and profitability of the community.
Collects, posts, and deposits rents/security deposits and other community income on a daily basis.
Leads the maintenance and management of budgeted occupancy, collections, and expenses.
Independently establishes priorities, manages time effectively, and fulfills assigned objectives and projects.
Responds to and resolves unexpected problems and handles priority changes in a fast-moving environment.
Comprehends legal documents and carry out related rent collections and lease management.
Completes financial records, budgets, and other fiscal reporting.
Execute outreach campaigns via phone, email, and door-to-door to generate qualified leads.
Maintain activity logs: track calls, emails, doors knocked, and all prospect interactions.
Book showings with qualified prospects; provide all details to Leasing Professional.
Manage social media presence (3x per week) to increase community engagement and visibility.
Maintain professional communication standards representing Atrium and Keys at Wildwood.
Greet and welcome prospects; conduct community tours and model apartment walkthroughs.
Have complete knowledge of the apartment community and competition in the area.
Listen to and focus on customer preferences; demonstrate floor plans, amenities, pricing, and lease terms.
Capture and log all prospect information accurately in AppFolio.
Maintain a welcoming leasing office: clean, organized, stocked with marketing materials.
Generate traffic through community outreach efforts and resident referral programs.
Support community events, open houses, and leasing initiatives as directed.
Follow-up communications, data entry, prospect tracking, and preparation for weekend showings.