Leasing & Site Administrator

BGO Real Estate • Hamilton, ON

9h • CA$50,000 - CA$55,000 • Onsite

About The Position

BGO is seeking a detail-oriented Leasing & Site Administrator to oversee administrative responsibilities related to lease signing and move-in, support with leasing as required, and ensure a superior move-in experience for every resident within BGO’s residential rental community.

Requirements

• 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• High school diploma required
• Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
• Must be a self-starter with high degree of initiative, agility, creativity and flexibility.
• Strong attention to detail and problem-solving is required
• Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Flexibility in hours. Evening and/or weekend work will be required.
• A criminal verification check is required for employment.

Nice To Haves

• College Diploma/Bachelor’s Degree is preferred

Responsibilities

• Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
• Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
• Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
• Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
• Conduct move-in, move out and suite turnover inspections.
• Assign resident parking, visitor parking and lockers.
• Administration of sublets, assignments, and termination notices.
• Prepare and deliver rental reminders, follow-up phone calls or door knocking.
• Rectify any resident issues that may arise and escalate as required.
• Provide administrative support as requested.
• Maintain an orderly office area.
• Assist in training new Concierge hires.
• Other tasks needed to support Concierge, Community Manager or Maintenance Team.
• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
• Qualify prospective residents to determine their requirements.
• Welcome new residents and provide full orientation when required.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Maintain detailed knowledge of suite inventory.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Completion of move-in and move-out inspections.
• Creation of lease agreements.
• Accounts Receivable duties.
• Assist prospects with completing application, if required.
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Act with integrity and demonstrate support for our core values.
• Promote a strong sense of community.
• Maintain an overall focus on enhancing the customer experience.
• Respond to telephone and email inquiries.
• Courteous and prompt communication with residents, team members and management.

Benefits

• Eligible BGO employees participate in various incentive compensation plans, based on individual and business performance
• A broad range of competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED