Leasing Professional

Moline Investment Management•Omaha, NE

13d

About The Position

The Leasing Professional is responsible for greeting prospects, qualifying them, and demonstrating community and apartment features and benefits to close sales. This role also involves handling administrative tasks such as processing applications, maintaining resident files, and assisting with renewals. Additionally, the Leasing Professional participates in neighborhood marketing, resident retention efforts, and ensures excellent customer service. The Leasing Professional will accept rental payments, type leases, complete necessary paperwork, and accurately input information into the software system. They will also maintain resident files, record daily inspections, and distribute company notices. Accurate commission records for bonus purposes are essential. The role requires consistent implementation of community policies and assisting the management team with various tasks. For resident retention, the Leasing Professional will handle all incoming calls and visits, listen to resident concerns, and promptly complete maintenance requests. They will answer resident questions about the community, repairs, rent, and rules, ensuring timely follow-up. Maintaining open communication with the Property Manager and Maintenance Supervisor is crucial. Contributing to the community's cleanliness and curb appeal, and assisting in planning and hosting resident functions are also key responsibilities.

Requirements

Fair Housing Certification, willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or even existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years’ experience in previous relevant customer service.
Neat and clean professional appearance throughout the workday and when representing the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass a drug and background screening.
Attendance is an imperative job function.

Responsibilities

Greet prospects and qualify them by covering all criteria.
Record all telephone and in-person visits.
File guest cards and maintain them according to established procedures.
Inspect models and available units, and communicate related service needs.
Demonstrate community and apartment features and benefits to close sales.
Process prospect applications, including credit checks and rental history verification.
Submit applications to the Property Manager for approval and follow up with applicants.
Ensure apartments are ready for resident move-in on the agreed date.
Follow up with prospects who did not close and attempt to close the sale again.
Refer prospects to sister communities if unable to meet their needs.
Secure new resident signatures on paperwork before move-in and orient new residents.
Assist in monitoring renewals and distribute/follow up on renewal notices.
Monitor advertising effectiveness and gather information about market competition.
Accept rental payments and give them to the Assistant Community Manager.
Type leases, complete appropriate paperwork, and input information into the software system.
Maintain current resident files and record daily inspections of the community.
Distribute company or community-issued notices.
Maintain accurate monthly commission records for bonus purposes.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits from residents.
Listen to resident requests, concerns, and comments.
Complete maintenance Service Requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, rules, etc.
Follow up on resident matters if unable to respond immediately.
Ensure maintenance repairs are handled satisfactorily by contacting residents.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community.
Assist in planning resident functions and participate as a host.
Participate in outreach marketing activities to obtain prospective residents.
Advise residents of referral concessions.
Assist in placing, removing/updating marketing materials like banners, balloons, signs, and flags.
Distribute newsletters, pamphlets, and flyers.
Conduct market surveys and shop competitive communities.