Leasing Operations Coordinator

Riaz Capital•Oakland, CA

6d•$31 - $33•Hybrid

About The Position

The Leasing Operations Coordinator acts as a direct extension of the Director of Leasing, owning the day-to-day quality control, coordination, and reporting work that keeps leasing and marketing execution consistent across the portfolio. The role sits at the intersection of leasing, marketing, and the global (GTM) leasing team — owning the prospect's sense of arrival by verifying that units and properties are presentation-ready, that marketing and advertising materials meet brand standards, and that centralized leasing and group leasing initiatives are executed without gaps across the portfolio. The Leasing Operations Coordinator reports directly to the Director of Leasing and works closely with GTM, Leasing Specialists, and Property Management. This is a support and quality-assurance role: its purpose is to be the Director's right hand, catching gaps before they affect resident experience, brand consistency, or leasing performance.

Requirements

Strong organizational and project-management skills across competing deadlines and multiple properties.
Comfort coordinating with global or distributed teams and holding service-quality standards.
Clear written and verbal communication; ability to translate standards into practical guidance for property-level teams.
Based in or willing to work from the Oakland/East Bay area, with ability to travel to properties as needed.

Nice To Haves

Three or more years in multifamily leasing, marketing, or leasing operations.
Experience overseeing quality control across property presentation, marketing materials, or brand standards.
Working knowledge of Yardi (or comparable property management software) and reporting tools (Excel, Google Workspace).
Familiarity with application review and Fair Housing-consistent screening practices.
Direct experience supporting a leasing leadership role.
Background in centralized or corporate leasing operations across a multi-property portfolio.
Experience with group leasing outreach or business/community partnership development.
Familiarity with competitive market research and pricing analysis.
Yardi experience (any version).
Familiarity with application review and Fair Housing-consistent screening practices.

Responsibilities

Own the prospect's sense of arrival for every scheduled tour — confirming curb appeal, entry sequence, common areas, and unit condition create a consistent first impression across the portfolio.
Track unit turn timelines and confirm vacant units, model units, and properties are rent-ready ahead of schedule.
Conduct or coordinate walk-throughs of properties, model units, and vacant units to verify presentation standards are met.
Flag maintenance, staging, or cleanliness gaps to Property Management and confirm resolution.
Maintain a tracking log of unit turn and presentation-readiness status across the portfolio.
Follow up directly with the turn vendor when turns are not completed according to turn standards, and track resolution through to completion.
Maintain ministaging inventory and identify areas of improvement for amenity furniture across the portfolio.
Support unit scans with the Matterport 3D camera as part of unit turn QC sign-off.
Support touring prospective renters as needed, including back-up coverage when Leasing Specialist availability is limited.
Review property listings, ad copy, photography, and promotional materials for accuracy and adherence to ArtHaus brand standards.
Confirm pricing, availability, and unit details in all marketing channels match current Yardi data.
Partner with GTM to correct discrepancies before materials go live.
Maintain a brand standards checklist and train teams on proper application.
Coordinate the rollout of centralized leasing initiatives across the portfolio, confirming consistent execution property to property.
Organize and support group leasing initiatives, including initial outreach to local employers and business groups.
Track initiative milestones and surface execution gaps to the Director of Leasing.
Serve as the point of contact between the Director of Leasing and property-level teams during initiative rollout.
Build and maintain leasing and marketing performance reports drawn from Yardi and supporting systems.
Audit data entry across systems for accuracy and flag discrepancies for correction.
Prepare regular reporting packages for the Director of Leasing and leadership.
Audit and maintain system accuracy for unit-level attributes (specs, amenities, pricing, and availability) across Yardi and connected platforms.
Monitor lead response times, virtual tour activity, and communication quality across the leasing team.
Coordinate communication between the Director of Leasing, GTM, and property-level Leasing Specialists to keep expectations aligned.
Confirm local and global Leasing Specialists deliver consistent, high-quality service across all properties.
Escalate service quality gaps and follow through on resolution.
Conduct and maintain ongoing research on competing properties, amenities, and pricing trends across the portfolio's submarkets.
Summarize competitive positioning and pricing insights for the Director of Leasing.
Flag pricing or amenity gaps that could affect lease-up or renewal performance.
Assist with application review and approval, confirming consistency with company screening standards.
Partner with the Global Applications Specialist team to resolve application processing questions.
Own the rollout and maintenance of the AIGT (AI-Guided Tour) program across the portfolio.
Provide project-based support as needed to meet departmental and company goals.
Take on ad hoc initiatives from the Director of Leasing as priorities shift.
Perform other duties as assigned by supervisor.