Leasing Coordinator

GMH Associates•Auburn, AL

9d•$19 - $22•Onsite

About The Position

The Leasing Coordinator is the first point of contact for all prospects who visit, call or e-mail the property. The position oversees and embodies all aspects of the company’s culture and customer service. It requires optimism, patience, kindness, generosity, and knowledge of the property and overall company. The Leasing Coordinator will work closely with the General Manager to drive prospect traffic, assist in resident relations and provide knowledge of lease administration.

Requirements

1-2 years’ experience in the apartment, student housing, or leasing hospitality-- Required
Active knowledge of online Social Media and social presence avenues
Strong organization and administrative abilities as well as excellent communication and people skills
Proficient in Microsoft Office applications
Must have a valid driver’s license, automobile insurance and daily use of a car to inspect the community and surrounding neighborhood.

Nice To Haves

Associates’ degree preferred
Dynamic and energetic individual who is eager to be the face of our company, brand, and property in the markets that we serve
Outgoing, gregarious personality and a passion to serve; excellent written and verbal skills

Responsibilities

Develop an active and working knowledge of all aspects of the community and major competition
Develop professional, service-based relationships with our clients, resident and vendors, working to anticipate their needs and want as individuals
Follow all fair housing standards in all matters
Become proficient on Entrata lease to navigate the system, answer questions, and enter daily work orders
Responsible for opening and closing procedures
Effectively lease apartments responding to internet leads, answer prospect calls, schedule appointments, conduct property tours and promote community features
Train and Oversee the leasing consultants in regards to customer service, tours, and general front desk etiquette
Work with General Manager to create a marketing plan including brochures, internet advertising, corporate housing, print and media
Conduct market surveys on regular basis
Assist with leasing and resident activities and branding of the overall community
Embrace and assist with resident interactions
Conduct daily follow up calls to residents to insure maintenance issues have been resolved.
Identify areas of need or concern on the property or in service as witnessed or learned from residents
Monitor and delegate the package tracking system to insure packages are safe and delivered expeditiously