Leasing & Marketing Manager

The Scion Group•Greenville, NC

2d•Onsite

About The Position

The Customer Experience Manager is vital in delivering exceptional customer service at our larger communities. The CXM will support revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture, while identifying opportunities to grow relationships. This role demands exceptional interpersonal skills and an all-in work ethic.

Requirements

College graduate preferred, with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.
Ability and willingness to work up to six days per week for necessary level of management coverage.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Commitment to excellence and high standards, with acute attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office and Property Management Systems.
Works well with all levels of management.
Strong organizational, problem-solving, and analytical skills.
Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
Works well independently and as a member of various teams.
Customer-centric mindset
Exceptional written and verbal communicator
Brand awareness
Marketing and leasing
Keen organization and prioritization skills
1+ years’ experience working in customer service
Entrata (Property Management System)
Greenhouse (Applicant Tracking System)
Lattice (Performance Management System)
Turnable (Electronic Turn board)
Microsoft Office
Social Media Platforms (Instagram, Tik Tok, Facebook)

Responsibilities

Provide leadership and coaching for Experience Team Member staff performance and foster a positive and productive team environment.
Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies.
Assist with planning and executing successful annual Turnover processes.
Assist with move-in and move-out processes.
Regularly inspect and report on property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
Coordinate work orders with appropriate staff to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
Keep a consistent pulse on resident feedback regarding facilities and maintenance needs.
Partner with General Manager, Assistant General Manager and Facilities Supervisor in the planning and execution of annual Turnover processes.
Assist with all customer sales interactions, both personally and through directing team members in alignment with company standards.
Utilize KPIs to report on trends, insights and proactively address issues.
Provide expert direction on sales and revenue goals and lead the team to achieve them.
Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
Oversee all on-campus and in-person marketing events.
Execute social media and communication strategies on various platforms to engage customers.
Manage promotional material and property incentives meeting marketing and concession budget.