Leasing Manager

CLS Living•Bloomington, IN

About The Position

CLS Living is seeking an energetic, motivated Leasing Manager to help deliver an exceptional resident experience and maintain a positive, welcoming community. The Leasing Manager supports the Property Manager, leads by example, develops staff, and drives leasing performance and property success. The role includes leasing and marketing, resident service, property and office administration, and support for financial performance. The position may also involve hiring, staff development, budgeting, marketing strategy, and scheduling.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Strong working knowledge of Microsoft Outlook, Word, and Excel.
Understanding of and adherence to Fair Housing and EEO laws.
Operational experience, including hiring, staff development, budgeting, marketing strategy, and scheduling.

Nice To Haves

Experience with property management software, preferably Entrata.
Familiarity with market-rate and LIHTC programs.
A natural leadership ability, including building high-performing teams and nurturing talent.
Growth-mindedness and a personal drive to learn, improve, and grow within the company.
An entrepreneurial, creative, and proactive approach to improving the resident experience.

Responsibilities

Support the Property Manager in cultivating a motivated, high-performing team.
Lead by example through professional communication, integrity, and a results-driven mindset.
Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
Drive leasing efforts to achieve and maintain target occupancy, with a stated goal of 99%.
Implement and monitor leasing goals, renewal programs, and resident retention strategies.
Conduct outreach marketing on campus and with local businesses.
Support the development and execution of an annual marketing plan.
Research the property and local competitors regularly.
Keep digital and print marketing materials current, professional, and aligned with brand standards.
Coordinate and promote resident events and community-building functions.
Represent the property at university functions and in student programming partnerships.
Deliver first-class service to residents, prospects, and parents.
Resolve resident concerns professionally and promptly.
Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
Foster a sense of community and harmony throughout the property.
Maintain accurate, up-to-date records in property management software.
Process leases and administrative paperwork efficiently and accurately.
Identify opportunities to improve property upkeep and curb appeal and contribute where needed.
Assist in achieving NOI targets through effective leasing and cost management.
Support rent collection efforts toward or above a 98% collection rate.
Identify ways to improve revenue and reduce expenses in alignment with budget goals.