Leasing Manager

CLS Living•Lexington, KY

16d•Hybrid

About The Position

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing; or an equivalent combination of education and experience.
Strong working knowledge of Microsoft Outlook, Word, and Excel.
Experience with property management software, preferably Entrata.
Understanding and adherence to Fair Housing and EEO laws.
A natural leader who thrives on building high-performing teams and nurturing talent.
A brand ambassador who lives and breathes the CLS Living culture and vision—setting the tone for your team and community.
Growth-minded, with a personal drive to learn, improve, and grow within the company.
Entrepreneurial in spirit—creative, proactive, and unafraid to challenge the status quo to improve the resident experience.
Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling.
We conduct criminal background and drug screening.

Nice To Haves

Familiarity with both market-rate and LIHTC programs is a plus.

Responsibilities

Support the Property Manager in cultivating a motivated, high-performing team.
Lead by example through professional communication, integrity, and a results-driven mindset.
Promote a friendly, service-oriented office environment that prioritizes resident satisfaction.
Drive leasing efforts to achieve and maintain target occupancy (goal: 99%).
Implement and monitor leasing goals, renewal programs, and resident retention strategies.
Actively conduct outreach marketing on campus and with local businesses.
Support the development and execution of an annual marketing plan.
Maintain in-depth knowledge of the property and local competitors through regular market research.
Ensure all digital and print marketing materials are current, professional, and aligned with brand standards.
Coordinate and promote resident events and community-building functions.
Represent the property at university functions and in student programming partnerships.
Deliver first-class service to residents, prospects, and parents.
Resolve resident concerns professionally and promptly.
Build and maintain positive relationships with residents, staff, university contacts, and the broader community.
Foster a sense of community and harmony throughout the property.
Maintain accurate and up-to-date records in property management software.
Process leases and administrative paperwork efficiently and accurately.
Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed.
Assist in achieving NOI targets through effective leasing and cost management.
Support rent collection efforts to meet or exceed a 98% collection rate.
Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals.