Part - Time Leasing Consultant

University Partners•Tucson, AZ

5d•Onsite

About The Position

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Requirements

Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills.
Able to speak effectively before groups of customers or employees of organization.
Able to read and understand lease documents.
Able to be an effective team player and interact well with others.
Organized and detail oriented.
Patient, even-tempered and works well under pressure.
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Able to write routine reports and correspondence.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as job requires.

Nice To Haves

Knowledgeable in Microsoft Word and Excel.
Knowledge in Entrata preferred.

Responsibilities

Provide excellent service to all residents, prospects, and visitors to the community.
Effectively lease apartments in accordance with occupancy goals.
Follow Fair Housing Standards in all dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
Conduct the application review for each lease including credit and income verifications and background checks.
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
Ensure the condition of leased apartments prior to move-in, including a final inspection.
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
Complete all tasks necessary to successfully operate the leasing office.
Perform daily opening and closing procedures, including marketing inspections, check of the model, leasing path, and amenities areas.
Answer all phone calls, emails, and voicemails.
Inspect signage (bootlegs, banners, balloons, brochures).
Maintain the appearance of the leasing office/clubroom.
Prepare refreshments (cookies, candy, beverages, coffee).
Greet prospects, show apartments, and coordinate the leasing process.
Review applications from applicants and provide information for verification.
Maintain Guest Cards and leasing notebook.
Follow-up on all traffic with a Thank You email the same day and a phone call within 24 hours.
Review all Leads on a weekly basis and ensure they are complete with notes on follow-up communication.
Enter prospect information into Entrata and follow up with applicants for incomplete information.
Forward completed lease files to Assistant Community Manager for review and approval, then send a copy to the resident and file properly.
Enter work orders into Entrata in conjunction with the Maintenance Team and follow up if work cannot be completed within 24 hours.
Complete renewal effort tasks as necessary.
Archive inactive Leads and ensure Leads and Applicants in Entrata are up to date.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Complete audits of lease files and Entrata data.
Stay up to date with competitor rental rates, features, and specials.
Assist Assistant Community Manager with roommate matching processes and communication.
Communicate resident requests or issues during the Turn process to the Assistant Manager and Maintenance Supervisor.
Coordinate Move-In process with new residents, including completing lease packet, entering gate codes, distributing parking decals, obtaining utility hook-up verification, forwarding submetering information, and confirming contact information in Entrata.