Leasing Consultant

Lynd Management Group, LLC•San Antonio, TX

18d•$17 - $19•Onsite

About The Position

Lynd Management Group is seeking an enthusiastic Leasing Consultant to guide prospective residents through the leasing journey—from their first inquiry and property tour to application approval and move-in. This is a sales-focused position with a strong emphasis on customer service, relationship-building, and results. It is ideal for someone who enjoys meeting new people, communicating value, and helping prospective residents find the right apartment home. For more than 40 years, Lynd has brought an ownership-focused perspective to multifamily property management. We value original thinkers and problem-solvers who are willing to embrace technology and continuously look for better ways to serve our residents, clients, and properties.

Requirements

High school diploma or GED.
One to three years of experience in leasing, sales, hospitality, or customer service.
Strong sales, persuasion, and closing skills.
A friendly, enthusiastic, and professional approach to customer service.
Ability to build rapport and communicate effectively with prospective and current residents.
Strong verbal and written communication skills.
Professional conflict-resolution and problem-solving abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple prospects, follow-up activities, appointments, and deadlines.
Familiarity with Fair Housing requirements and applicable multifamily housing laws.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to learn and use company technology, screening tools, and property management systems.
Ability to visually inspect apartments, grounds, and other areas of the property.
Ability to handle confidential applicant and resident information with appropriate discretion.

Nice To Haves

RealPage OneSite experience is preferred.

Responsibilities

Respond promptly to telephone, email, internet, and in-person inquiries.
Build rapport with prospective residents and identify their apartment preferences, budget, and needs.
Schedule and conduct engaging property and apartment tours.
Communicate the features, amenities, and value of living at the property.
Use professional sales and closing techniques to meet leasing and occupancy goals.
Maintain accurate guest cards and follow-up records for each prospective resident.
Conduct consistent follow-up with prospects and help convert leads into leases.
Process rental applications, screening documentation, leases, and other required paperwork.
Use RealPage OneSite Screening and other company-approved technology.
Collect required identification, deposits, initial rent payments, and supporting documentation.
Notify applicants of approval or denial in accordance with company procedures.
Maintain accurate and organized applicant and resident files.
Walk apartments before move-in to confirm they are clean, ready, and free of unresolved concerns.
Assist new residents throughout the lease-signing and move-in process.
Build relationships with apartment locators and other referral sources.
Promote the resident referral program and communicate available referral incentives.
Refer prospective residents to another Lynd property when the desired apartment is unavailable.
Proactively contact residents with expiring leases and assist with securing renewals.
Complete market surveys and remain informed about competing properties and market conditions.
Support marketing and outreach activities designed to increase prospective resident traffic.
Receive resident maintenance requests and ensure they are communicated appropriately.
Follow up with residents regarding completed maintenance requests.
Monitor the property’s appearance and report potential safety hazards, maintenance concerns, or quality issues.
Assist with resident events and other property activities.
Follow company policies, Fair Housing requirements, and Standard Operating Procedures for leasing.
Perform other duties as assigned to support the property’s needs.