Leasing Consultant - Pembroke Pines, FL

Valiant Enterprises•Pembroke Pines, FL

About The Position

Valiant Residential is seeking a Leasing Consultant responsible for leasing, retention, and occupancy duties for the community while promoting resident satisfaction. The role creates a positive, lasting impression on visitors, prospects, and residents through a customer-service focus. The Leasing Consultant works with the community management team to handle prospect inquiries, leasing paperwork and applications, renewals, payments, market research, and community policies. The position requires a flexible schedule that includes evenings and weekends.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet and qualify prospects by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports.
File and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews.
Submit processed applications to the Community Manager for approval.
Assist with monitoring renewals; distribute and follow up on renewal notices.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases, complete appropriate paperwork, and accurately and promptly enter information into the Yardi System.
Review paperwork with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and help defuse issues to avoid escalation.
Comply with expectations described in the employee handbook.