Leasing Consultant | Camden LaVina/Waterford Lakes

Camden•Orlando, FL

About The Position

Leasing Consultants make the first impression on potential and current residents. They help ensure resident satisfaction while meeting leasing, retention, and occupancy goals. The role calls for strong communication, creative problem-solving, relationship-building, and customer service skills to understand and anticipate residents’ needs and create positive experiences. The position manages leasing from the initial tour through move-in, supports renewals and resident relations, and contributes to marketing, occupancy, and retention efforts. It also involves preparing lease and application documents, maintaining resident files and bookkeeping records, coordinating resident events, and assisting with other projects as needed. The work is intermittently sedentary but requires daily mobility, including climbing stairs to tour, show, and inspect apartments. The employee works in a typical office setting and is exposed to outdoor conditions while touring the community. The role may involve stressful and varied situations, long hours and irregular schedules, including weekends and holidays, as well as periodic work-related automobile travel and possible airline travel or overnight trips. Attendance and punctuality are essential. Camden may adjust responsibilities to meet business needs, and employees must be able to perform essential functions with or without reasonable accommodations.

Requirements

At least one year of experience in sales, hospitality, and/or customer service.
Meet or exceed sales and customer service goals.
Work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Ability to perform essential functions, with or without reasonable accommodations.
Attendance and punctuality.

Nice To Haves

Bachelor’s degree preferred.
Leasing and/or property management experience preferred.
Knowledge of OneSite and Yield Star preferred.
Bilingual Spanish is a plus.

Responsibilities

Manage the leasing process from tour through move-in, including closing the sale, completing lease documents, and inspecting units.
Show how community features relate to prospective residents’ needs.
Support a smooth renewal process for existing residents through customer-focused service.
Use and establish creative marketing and social media strategies to increase property traffic.
Follow up with potential and current residents to support occupancy and retention goals.
Use problem-solving skills and sound judgment to handle unpredictable situations.
Maintain accurate, in-depth knowledge of the community and industry competitors.
Respond courteously and promptly to resident needs and concerns to promote positive resident relations.
Prepare lease documents, resident files, and applications for approval, and complete related bookkeeping tasks with attention to detail.
Collaborate with team members to plan and organize resident events.
Assist with other projects and activities as needed.