Leasing Consultant | Camden Durham

Camden•Durham, NC

About The Position

Camden Leasing Consultants serve as the first impression for potential and current residents. They help ensure resident satisfaction while meeting the community’s leasing, retention, and occupancy goals. The role requires excellent communication, creative problem-solving, and the ability to build lasting relationships and anticipate customer needs. The position includes managing leasing from tours through move-in, supporting renewals and resident relations, marketing the community, and completing lease-related documentation and administrative tasks. The role is intermittently sedentary but requires daily mobility, including climbing stairs, to tour, show, and inspect apartments. It involves repetitive hand and wrist motion when using a computer and writing, work in a typical office setting, and daily exposure to outdoor conditions while touring the community. The position involves handling stressful and varied situations, regular long or irregular hours including weekends, periodic automobile travel, and possible airline travel and overnight trips. Attendance and punctuality are essential. Camden may adjust responsibilities to meet business needs. Employees must be able to perform the essential functions, with or without reasonable accommodation.

Requirements

At least one year of experience in sales, hospitality, and/or customer service.
Meet or exceed sales and customer service goals.
Work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Attendance and punctuality are essential.
Ability to perform the essential functions of the position, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred.
Leasing and/or property management experience preferred.
Knowledge of OneSite and Yield Star preferred.
Bilingual Spanish is a plus.

Responsibilities

Manage the leasing process from tour through move-in, including closing the sale, completing lease documents, and inspecting units.
Showcase community features in relation to customers’ needs.
Support a smooth renewal process for existing residents.
Use and establish creative marketing and social media strategies to increase property traffic.
Follow up with potential and current residents to support occupancy and retention goals.
Use problem-solving skills and sound judgment to handle unpredictable situations.
Maintain accurate, in-depth knowledge of the community and competitors to provide prospective residents with information for their decisions.
Promote positive resident relations by responding courteously and promptly to residents’ needs and concerns.
Prepare lease documents, resident files, applications for approval, and related bookkeeping tasks with attention to detail.
Collaborate with team members to plan and organize resident events.
Assist with other projects and activities as needed.