Leasing Consultant | Camden Durham

Camden

About The Position

Camden Leasing Consultants are the first impression for potential and current residents. They are responsible for resident satisfaction while meeting leasing, retention, and occupancy goals. The role calls for excellent communication, creative thinking, relationship-building, and strong customer service to understand and anticipate residents’ needs and create exceptional experiences. The position manages the leasing process from tours through move-in, supports renewals and resident relations, and uses marketing and follow-up to support occupancy and retention. It also involves preparing lease documents and resident files, organizing resident events with the team, and assisting with other projects as needed. The job is intermittently sedentary but requires daily mobility to tour, show, and inspect apartments. It is based in a typical office setting with regular exposure to outdoor conditions during community tours. The role may involve stressful situations, long or unusual schedules, weekends and holidays, and periodic work-related travel.

Requirements

One year of experience in sales, hospitality, and/or customer service.
Meet or exceed sales and customer service goals.
Work a varied schedule, including weekends and holidays as required.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Daily mobility to tour, show, and inspect apartments; the job may involve climbing stairs.
Ability to handle stressful, urgent, novel, and diverse work situations.
Emotional stability and personal maturity.
Periodic travel by automobile for work-related activities; airline travel, out-of-town travel, and overnight trips may be required.
Ability to perform the position’s essential functions, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred.
Leasing and/or property management experience preferred.
Knowledge of OneSite and Yield Star preferred.
Bilingual Spanish is a plus.

Responsibilities

Manage the leasing process from tour to move-in, including closing sales, completing lease documents, and inspecting units.
Showcase community features in ways that address customers’ needs.
Support a smooth renewal process for existing residents through a customer-focused approach.
Develop and use creative marketing and social media strategies to increase property traffic.
Follow up with potential and current residents to support occupancy and retention goals.
Use problem-solving skills and sound judgment to handle unpredictable situations.
Maintain accurate, detailed knowledge of the community and competitors to inform prospective residents.
Promote positive resident relations by responding courteously and promptly to residents’ needs and concerns.
Prepare lease documents, resident files, applications for approval, and related bookkeeping tasks with attention to detail.
Collaborate with team members to plan and organize resident events.
Assist with other projects and activities as needed.