Leasing Consultant - Bilingual

Portus LLC•Denver, CO

7d•$20 - $23•Onsite

About The Position

At Zellis, Leasing Consultants are the first hello and the lasting impression. You are the front line of our hospitality-driven approach to property management—connecting with prospective and current residents, guiding them through the leasing journey from first showing to move-in day and beyond. Your role goes beyond filling vacancies. You will walk the tour path and inspect vacant units before every showing to ensure they meet Zellis standards. You will present our communities with genuine enthusiasm, explain pricing and lease terms with transparency, and process applications with accuracy and care. You will also contribute to marketing efforts—refreshing online listings, running market surveys, networking in the local community, and following up on every lead in Yardi. You are also the go-to for existing residents when service needs arise. Whether it’s coordinating a maintenance request or answering a question about their lease, you make sure every resident feels seen, heard, and valued—because at Zellis, we don’t just manage buildings, we deliver experiences people didn’t know they needed.

Requirements

Strong communication and customer service skills—people feel seen and heard with you.
Sales instincts with the ability to build rapport quickly and close effectively.
Proficiency with Yardi or similar property management software for lead tracking, applications, and work orders.
Comfortable with internet listing services (ILS), digital marketing tools, and social media platforms.
Ability to work effectively with supervisors, residents, vendors, and prospects in person and online.
College degree preferred.
Minimum of two (2) years of customer-facing experience required; leasing or property management experience preferred.
Experience with Yardi Voyager or comparable property management software preferred.

Nice To Haves

Bilingual

Responsibilities

Inspect property, vacant units, and model units daily to ensure the tour path meets Zellis presentation standards before every showing.
Lease apartments using Zellis’s hospitality-first approach—building genuine rapport with prospects while clearly communicating pricing, availability, and community features.
Guide prospects through the full application process in Yardi, ensuring accuracy, timeliness, and a seamless experience from inquiry to approval.
Process applications, communicate approval or denial decisions promptly, and walk applicants through next steps with clarity and care.
Prepare and send lease paperwork for signatures, ensuring all documents are complete and compliant before move-in.
Coordinate and execute welcoming move-in experiences that set the tone for the resident relationship.
Review online listings across all platforms regularly to ensure accurate pricing, photos, and property information.
Conduct market surveys and monitor competitor activity to inform pricing and marketing decisions.
Follow up on all leads—phone, email, walk-in, and ILS—within Zellis response time standards, logging all activity in Yardi.
Assist residents with maintenance requests by entering work orders in Yardi and communicating timelines and status updates.
Deliver standout customer service at every touchpoint, ensuring residents and prospects feel valued in every interaction.