Leasing Consultant (Affordable) - Portland

Thrive Communities•Portland, OR

2d•$23 - $24•Onsite

About The Position

Thrive Communities is seeking a Leasing Consultant for their Affordable housing program in Portland. The company aims to be the most trusted partner in property management by delivering outstanding results, inspiring associate engagement, and elevating living experiences for residents. Thrive cultivates award-winning workplaces that foster connection, compassion, and fun, believing that happy, inspired associates lead to happy, supported residents. They are dedicated to a boutique, at-scale approach to property management and building communities that flourish by hiring strong associates to grow with Team Thrive. Their values are: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Thrive has been voted one of Washington and Portland's best workplaces for several consecutive years.

Requirements

1+ year working in customer service
1+ year prior sales or leasing experience
Basic computer skills with the ability to learn/navigate software systems
Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous at all times.
Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respectful and understanding of diverse, cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Performs duties under pressure and with the ability to meet competing deadlines.
Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Strong time management, organizational, and prioritization skills.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Nice To Haves

Familiarity with affordable housing programs such as LIHTC, MFTE, Section 8 preferred
Prior experience in property management or similar industry is a plus
NALP Certification, or other NAAEI credential, is a plus
Yardi/CRM and OnSite experience is a plus

Responsibilities

Generates lease paperwork and other legal documents in line with local and federal laws and regulations.
Strong focus on sales, closing ratios, and ensuring leasing team is meeting expectations.
Trains and mentors leasing team on lease generation/execution, phone and email etiquette, and more.
Greets prospective residents, shows the community, and performs leasing duties.
Maintains a lease closing ratio at a level appropriate for the property and submarket.
Responsible for maintaining awareness of and ensuring cleanliness of tour path, vacant units, and model units, in partnership with the maintenance team.
Perpetuates a true sense of community.
Maintains positive customer relations.
Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
Inspects move-outs and vacancies, when requested.
Must be knowledgeable of all phases of leasing and resident retention.
Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
Maintains awareness of local market conditions and trends, and contributes ideas for marketing the community and improving resident satisfaction.
Answers and responds to phone calls and email communications in a timely manner.
Updates required reports concerning move-out notices, activity, etc. on a daily basis.
Organizes and files all applicable reports, leases, and paperwork.
Proofreads all lease paperwork and processes move-ins and move-outs.
Processes all security deposit move-out reports.
Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
Performs any additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager or Regional Manager

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
Employer matched 401k retirement plan
Leasing & Renewal Commission eligible
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events