Leasing Community Intern

Cardinal Group Companies•Allendale Charter Township, MI

About The Position

The Leasing Community Intern (LCI) provides high-quality customer service to residents and prospective residents, collaborates with the team, and supports the community’s occupancy goals through resident retention, leasing available apartments, and pre-leasing future availability. This is a temporary, non-exempt position with an hourly rate and bonus eligibility. Interns work approximately 20 hours per week and must be available for evenings and weekends, including on-call duties such as lock-outs and nightly rounds. The role includes front-desk and administrative work, leasing and application processing, maintaining lease files, supporting community events and projects, and completing required Cardinal Way of Leasing and Cardinal U training. Interns must re-apply annually; prior employment does not guarantee rehire. Work takes place inside and outside apartment buildings, including property amenities, with frequent exposure to outdoor weather and potentially unpleasant or hazardous conditions. Rare local travel may be required to assist properties or attend training. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Enrollment in a degree program at an accredited college or university with at least 6 credit hours.
Completion of at least one year at the enrolled accredited college or university.
Maintain a minimum cumulative GPA of 2.5; GPA is verified annually.
Be a current or future leaseholder of the community.
Live on the designated community floor as assigned by the Community Manager and in accordance with community guidelines.
Ability to lift, carry, push, pull, or maneuver up to 40 pounds.
Valid driver’s license.
Availability to be scheduled for approximately 20 hours per week.
Availability to work evenings and weekends.
Ability to embody Cardinal Culture and Cardinal’s Core Values.

Nice To Haves

Preferred career experience as an assistant, administrative assistant, receptionist, leasing consultant, real estate assistant, or in leasing.

Responsibilities

Provide high-quality customer service and act as an ambassador for Cardinal by working to ensure customer satisfaction.
Perform administrative and front-desk tasks.
Participate in Cardinal Way of Leasing training and Cardinal U training as required.
Use the Cardinal Way of Leasing process to greet prospective clients, answer leasing calls, determine needs and preferences, present the community and apartments, use feature-and-benefit selling, close sales, and follow up.
Complete lease applications and lease file paperwork.
Pass third-party leasing shops and become Cardinal Way of Leasing certified.
Maintain accurate lease file documentation in accordance with company policy and participate in lease file audits as assigned by the Community Manager.
Maintain a clean tour path to support a positive first impression of the community.
Maintain a positive and professional attitude with team members, residents, prospective residents, and vendors.
Participate in and assist with planning community events.
Assist with additional community projects as assigned by the Community Manager.
Perform on-call duties, including lock-outs and nightly rounds.
Work evenings and weekends.
Perform other related duties as assigned by the Team Leader.