Leasing Associate - Tax Credit

RPM Living • Austin, TX

3d • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signings and performs clerical work related to initial housing applications, rent collection, occupancy at public housing developments, and recertification of other assisted-housing tenants. The position also supports resident retention and handles resident requests and complaints while maintaining resident and property files.

The role is based on site, primarily in an office setting, with occasional time outdoors and exposure to the elements. The office may have bright lights, constant noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Requirements

• At least 1 year of tax credit experience.
• Experience in property leasing, sales, and/or customer service.
• Knowledge of HUD rules and regulations and policies and procedures for low-income housing programs.
• Strong follow-up skills via email and phone.
• Must be able to sit for extended periods while working at a desk; climb stairs; read documents, computer screens, and data; hear and understand verbal communications in person and over the phone or computer; occasionally lift or carry items weighing up to 20 pounds; and use mobile devices and applications for work-related tasks.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

Nice To Haves

• Onesite experience.
• Experience with Microsoft Office Suite, including Word and Excel.
• A valid driver's license is preferred.

Responsibilities

• Ensure model and target apartments are ready for showings, and keep work areas, common areas, and the office clean and orderly.
• Complete lease forms or agreements and collect rental deposits.
• Market the property by answering questions, conducting tours, and promoting community amenities.
• Maintain thorough knowledge of lease terms, specifications, and community policies.
• Complete resident move-outs in accordance with the Admissions and Continued Occupancy Policy (ACOP) and standard operating procedures.
• Maintain working knowledge of Housing Authority policies and procedures so residents understand changes that may affect their residency.
• Shop competitive properties regularly and stay knowledgeable about market conditions.
• Develop and maintain an ongoing resident retention program under the direction of the Property Manager.
• Maintain resident and property files.
• Handle resident requests and complaints courteously and efficiently.
• Maintain a professional appearance and attitude.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed