Leasing Associate

RPM Living • El Paso, TX

17h • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role includes handling lease signings and serving as a landlord representative for property owners. The position is based on site, primarily in an office setting, with occasional outdoor work. A flexible schedule is required, with weekday, night, and weekend hours, including Saturdays and Sundays, as needed to meet business needs.

Requirements

• A flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person, over the phone, or by computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to use mobile devices and applications for work-related tasks.
• Successful completion of a background check, as required by applicable local, state, and federal requirements.

Nice To Haves

• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospective residents, and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects professionally using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications with credit checks and rental-history verification; submit applications for Community Manager approval; and follow up with applicants about their status.
• Show apartments, close leasing sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Perform the functions necessary to close leasing sales, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the Marketing Budget and Marketing Plan to generate traffic, including competitive rental rates, referrals, promotions, locators, and outreach.
• Project a favorable image of the community to help achieve property objectives and public recognition.
• Support resident retention by planning resident functions and attending after-hours functions as a host when needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to support prompt responses to resident service requests and completion in line with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed