Leasing and Engagement Specialist

Wendover Management • Apopka, FL

5d • Onsite

About The Position

The Leasing and Engagement Specialist supports leasing, resident engagement, and the overall performance of a Wendover-managed community. The role leads leasing and renewal activities while helping create a welcoming, service-oriented environment for residents, prospects, team members, and guests. It collaborates with the Community Manager, Assistant Manager, and site team on resident events, marketing, concierge services, administrative work, and community needs. The position also oversees the Wonder Kids/Youth Club after-school program, including activity planning, participant supervision, safety, and positive youth development.

This is a full-time, on-site role with standard hours. Weekend work and occasional overtime may be needed to support leasing traffic, resident events, activity coordination, or special community needs. The work is active and hands-on, involving regular property walks, entering units, and working across leasing offices and community spaces. It may involve lifting marketing materials or light office supplies weighing up to 25 pounds. Local travel for errands or marketing drops may occasionally be required, and reliable transportation is required. The role requires professional presentation, confidentiality, discretion, and frequent communication with residents, teammates, vendors, and prospects in person, by phone, email, or text.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Experience in property management, leasing, or residential customer service.
• Proficiency with Microsoft Office, property management systems, and social media platforms such as Instagram, TikTok, and Facebook.
• Exceptional communication and interpersonal skills.
• Strong organization and time-management abilities.
• Service-first mindset and ability to collaborate across departments.
• Professional presence, adaptability, and a proactive attitude.
• Strong attention to detail and a proactive approach to safety and presentation.
• Ability to work standard hours, including weekends, and occasional overtime as needed.
• Physical stamina and agility for active, hands-on work, including regularly walking the property and entering units.
• Ability to lift marketing materials or light office supplies up to 25 pounds.
• Reliable transportation and ability to travel locally for errands or marketing drops when occasionally required.
• Ability to maintain confidentiality, discretion, and professionalism.

Responsibilities

• Lead leasing and renewal activities, including tours, applications, documentation, and follow-up.
• Assist with rent collection, track unit availability, and maintain accurate leasing records.
• Collaborate with the Community Manager and Assistant Manager to plan and execute resident events, engagement efforts, and referral programs.
• Coordinate concierge services, resident requests, and third-party vendors to improve the resident experience.
• Support social media content, community updates, and local marketing efforts to attract new residents.
• Manage the community activity calendar, track participation, and foster partnerships with local organizations.
• Oversee and coordinate the Wonder Kids/Youth Club after-school program by planning activities, supervising participants, ensuring a safe and engaging environment, and fostering positive youth development.
• Ensure community spaces and model units meet standards for quality, cleanliness, and presentation.
• Assist with administrative tasks, including answering phones, recordkeeping, and resident communication.
• Help maintain a safe, respectful, and service-oriented environment for residents, team members, and guests.
• Work collaboratively across teams and contribute to a positive, respectful community environment.
• Collaborate with office staff on community projects or resident needs as requested.
• Contribute to shared responsibility for safety, service, and community success.

Benefits

• Competitive base pay and performance-based bonuses.
• Medical insurance, with Wendover covering up to 90% of the associate-only premium and partner and family coverage options.
• High Deductible Health Plan with company-funded HSA contributions.
• Dental and vision insurance.
• Flexible Spending Accounts.
• Company-paid short-term disability and long-term disability coverage.
• Additional complimentary benefits through MetLife.
• Life insurance.
• Employee Assistance Program for mental, emotional, and personal well-being.
• Generous paid time off.
• Eight company-paid holidays and one flex holiday.
• Annual Volunteer Wendover Day of Service.
• 401(k) retirement plan with 100% company match up to 4% of salary.
• Rent discounts at select Wendover communities.
• Financial wellness tools for budgeting, planning, and financial confidence.
• Learning and tuition reimbursement programs.
• Interactive Learning Management System for ongoing professional growth.
• Career advancement, leadership development, and hands-on learning opportunities.
• Supportive, inclusive, values-based work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED