Leasing Agent - Casa Familia Apartments

Gatehouse Management•Miami, FL

15h•Hybrid

About The Position

The LEASING AGENT position is NON-EXEMPT (hourly). The purpose of this job description is to communicate the responsibilities and duties associated with this position. Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. Candidates must pass a background screen as well as a drug/alcohol screen to be hired. Gatehouse Management, Inc. is an Equal Opportunity Employer and a Drug Free Workplace. THIS POSITION REQUIRES KNOWLEDGE AND EXPERIENCE WITH LIHTC. IT ALSO INCLUDES HEAVY PHONE MONITORING.

Requirements

Knowledge and experience with LIHTC
Heavy phone monitoring
Good leasing and closing skills
Customer service background
Pass a background screen
Pass a drug/alcohol screen
Valid driver's license
Automobile insurance

Responsibilities

Greet prospects, present professionally the features and benefits of their community and properly secure lease agreements from qualified persons.
Make current residents feel welcome and comfortable in their community.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents meet.
Open, close and inspect model and "market ready" vacancies daily to ensure cleanliness.
Answer incoming phone calls and handle each call accordingly, whether it is a prospect call, irate resident, service request, etc.
Transfer calls to Assistant Manager or Community Director when appropriate.
Greet prospective residents, qualify, determine needs and preferences, professionally present community and apartments while communicating features and benefits.
Maintain awareness of local market conditions and trends.
Contribute ideas to the Community Director for marketing property and for improving resident satisfaction.
Ensure the leasing/marketing log is updated at least monthly.
Shop competitors quarterly / Phone shop monthly.
Correctly complete all lease applications, assist with application verification and notify prospective residents of results.
Type miscellaneous resident communication as needed.
Complete all lease paperwork including related addenda and accept rents and deposits.
Complete Guest Card information for all prospects, send thank-you notes and perform follow-up calls.
Physically inspect property when on grounds, pick up litter and report any service needs to maintenance supervisor and community director.
Inspect move-outs and vacancies.
Organize and file appropriate reports, leases and paperwork.
Attend company meetings when requested.
Assist Community Director and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
Perform any additional duties assigned by Assistant Manager, Community Director or Regional Manager.