Leasing Agent - Casa Familia Apartments
About The Position
The LEASING AGENT position is NON-EXEMPT (hourly). The purpose of this job description is to communicate the responsibilities and duties associated with this position. Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. Candidates must pass a background screen as well as a drug/alcohol screen to be hired. Gatehouse Management, Inc. is an Equal Opportunity Employer and a Drug Free Workplace. THIS POSITION REQUIRES KNOWLEDGE AND EXPERIENCE WITH LIHTC. IT ALSO INCLUDES HEAVY PHONE MONITORING.
Requirements
- Must have a customer service background.
- Must have a valid driver's license and automobile insurance.
- Knowledge and experience with LIHTC.
- Heavy phone monitoring.
Nice To Haves
- Good leasing and closing skills.
Responsibilities
- Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents meet.
- Opens, closes and inspects model and "market ready" vacancies daily to ensure cleanliness.
- Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Community Director when appropriate.
- Greets prospective residents, qualifies, determines needs and preferences, professionally present community and apartments while communicating features and benefits.
- Maintains awareness of local market conditions and trends. Contributes ideas to the Community Director for marketing property and for improving resident satisfaction.
- Ensure the leasing/marketing log is updated at least monthly.
- Shop competitors quarterly / Phone shop monthly.
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
- Completes all lease paperwork including related addenda and accepts rents and deposits.
- Completes Guest Card information for all prospects, sends thank-you notes and performs follow-up calls.
- Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance supervisor and community director.
- Inspects move-outs and vacancies.
- Organizes and files appropriate reports, leases and paperwork.
- Attends company meetings when requested.
- Assists Community Director and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
- Performs any additional duties assigned by Assistant Manager, Community Director or Regional Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
